All replies
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Re: Why does my S6 edge+ not connect to a mobile network?
tmo_mike_c Jun 12, 2016 5:11 PM (in response to rjimenez121)- Member Since: Jun 25, 2012
Oh geez that's rough rjimenez121. If you try a Manual Network Selection and tap T-Mobile, does the phone stop searching? You could also try changing the phone's frequency to 2G or 3G only to see if it's a particular connection having the trouble. Let me know what happens. Thanks.
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Re: Why does my S6 edge+ not connect to a mobile network?
rjimenez121 Jun 19, 2016 11:28 AM (in response to tmo_mike_c)- Member Since: Jun 5, 2016
Hello Mike, it seems that my phone is only working on the 2g network. It is the only one that doesn't drop the network. If I switch it to search automatically for 4g/3g/2g and lte it connects at random times. But even when I have signal it seems to be searching for a network and drops it at random times. Also can I say that the 4g lte is complete garbage. When I connect to wg at least stuff loads after a while, but not on 4g lte. It shows no Internet at all most of the time. I feel robbed having to pay for a service that doesn't please. I've also tried making my own APN but that does not help much either. I'm trying to give tmobile the benefit of the doubt and blame the phone itself since it seems that another person in my family has the same issues, only not as bad as me. Don't allow the service and coverage to continue downhill, please. Thank you for your assistance
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Re: Why does my S6 edge+ not connect to a mobile network?
tmo_mike_c Jun 19, 2016 5:06 PM (in response to rjimenez121)- Member Since: Jun 25, 2012
We'll do everything we can to help you with your coverage. What coverage are you seeing when you look at our map?
4G LTE Coverage Map | Check Your 4G LTE Cell Phone Coverage | T-Mobile
I understand that you've tested your own APN settings, but have you also tested the ones listed on our S6 edge+ page?