2 Replies Latest reply: Jun 6, 2016 12:29 PM by ty2015 RSS

    Cellspot Router Firmware Update

    ed60

      Like everyone who got a Cell spot router from T-Mobile we received a couple of updates and that was it!!!

      every time I check it says up to date then for quite a while it said it can't connect to Asus server and when I go to the Asus support website the only thing related to this router is nothing but a greyed photo???? Well I am sure everyone has been dealing with the

      same mess, then guess what the VPN feature in this router stopped as well since it works through the Asus Server, anyways

      in a different thread someone from the T-Force mentioned that they are working on an update but no time frame Cool!!!!!!!!!!!!

      for a certain reason i decided to call T-Mobile today to find out about it, I spent probably 2 hours between several people at T-Mobile and I got transferred twice to Asus where I believe the Guy is in a calling center in India laying in bed covered by a comforter i was barely hearing him when I told him I can't hear ya it seems he brought his head out and said is it better?? I said yeah well he wasn't much of a help nor he's aware of the product, well  after listening to me  he took my information and gave me a case number that I ignored and said I will transfer you to the right department after informing me with the working hours. Geeeeeeeeeeeeeeeeeez  i told him will be anybody there to answer me? he said I will transfer you anyway , I said ok well of course nobody answered but i got a survey where I gave them the lowest numbers in every question and hung up.

      Now when I got home I checked the sweet cell spot router and it seems it updated while I was away?? and it doesn't give the boring message of can't connect to Asus server and the VPN started working again, I can't remember the last firmware version I had but I believe it ended with 3108 !!!! the one I have now is 3.0.0.4.376_3169.

      Well I am sure everyone having this router was experiencing similar issues may be you guys can check and find out if you get a firmware update or it's me hallucinating !!