My wife has an Alcatel ONETOUCH Fierce XL with Windows 10 and it keeps freezing or going blank. It normally does this anytime we go to play a video. It might play a video through, but on some it just goes black and just keeps playing the audio part of the video along with the sounds of any notifications. When this happens we can't do anything to it to get the screen back on except to hard re-start it by holding down all the buttons. She's only had this phone a couple of months since her Lumia 925 broke. Any ideas on how to fix this or what to do? Is this likely a phone problem or an operation system problem?
My Nokia 925 with Windows 8.1 works flawlessly. But I'm getting messages from some apps that I'll also need to update soon to Windows 10 in order to keep the apps updated. But the Nokia Lumia 925 won't get the Windows 10 update. So it looks like my only option on T-Mobile is the Alcatel for myself, just like my wife. But I don't want to get one if there's no way of fixing this. We really don't want to get AppleID or Google accounts when all our apps, paid for and not, are already on Microsoft.
Help! and thanks!