I switched over from ATT to T-Mobile recently because I thought it would be an easy transfer. Unfortunately it has been a stressful and disorganized change. I followed all their rules and guidelines for ETF submission from ATT. I switched over 4 lines thinking that T-Mobile would cover the fees. Almost 60 days into the change and a bill from ATT for $1500, I received a Mastercard from TMobile for $13.99. How could this be?
I called T-Mobile which explained to me that my last bill which was submitted did not show ETF fees. I was told before I switched over that my bill would be covered once all my numbers were ported over. I was transferred to the reimbursement department but I was unable to reach anyone. Why was I told one thing and then the outcome is another. Now i am responsible for a $1500 bill from ATT which I was never late to pay ever and that price does reflect our phone pay offs, service, and taxes. I feel like I was decieved from TMOBILE in order to switch to them. If i knew this was going to happen I probably still would be ATT. I am not a very happy customer.