I am grateful that T-Mobile took some feedback I provided to heart (Shout out to T-Force for making it happen/passing the info along: @tmo_amber_w, and @tmo_jennifer) and made the Software Update page. Sometimes, they list a slightly more detailed change-log than previously. Those are things important to me (and likely others). I also think it may cut down on the impossible to count number of phone calls of "When/Why haven't we received the update yet.........". Also thank you to @nathans and @theariszan as well for constructive comments in that thread.
Here is a link to the previous post: The specified item was not found.
Here is an example for anyone who is interested: HTC Software Updates Process | HTC United States
And another tidbit. I have found that T-Mobile has :
- -better customer support
- -a better attitude
- -better customer relations
- -more knowledgeable employees
- -willingness to solve problem
- -it seems like they are implementing/have implemented a Six Sigma approach to Cust Svc.
When a new software update is released on the relevant page: Software versions & updates: Samsung Galaxy S 5
It would be awesome to have a more detailed change log. New features were included on there.
- Updates the OS to Android 6.0.1 - Android Marshmallow
- Includes Google and/or Samsung Security Patches through May 2016.
- Enhancements to Fingerprint Security
- Stability and Security Improvements
- Fixes an issue with ______ that caused __________
- Improved battery life
- Enhancements to Wi-Fi Calling
I will say that I am a tad confused - but more surprised that I received some conflicting and I believe inaccurate information directly from a large device manufacturer whom I will not name. A representative claimed that the carrier is responsible for most of the software development and deployment. I was told they provide them with the device and base code. I knew this didn't make too much sense - as full development and testing would be very difficult to run in 2 weeks as has been done in the past. The rep said she had worked there for years (This was not T-Mobile support). I decided to just ignore that rep's comment and figure that maybe it was a way to get people off the line.(I may very well have misunderstood what she was saying).
I am saying this based solely on personal experience and it is in no way representative of a company as a whole (I don't want to badmouth one).
Have been a customer of T-Mobile since way before they became T-Mobile. Over the past 12 months, I have really noticed that their CS has improved.
Even better: Our Commitment to Android L Release from Google - HTC Blog (HTC provides software updates for 2 years after the launch date). These are just some suggestions
Wow, that was an hour long post.
Note: This is meant to be a Productive discussion - Kindly requesting to limit/exclude frustration rants please!
Thanks for listening.