Trouble Data Roaming in Ecuador

miket

      This isn't a question - but just want to know how/where to address a problem for benefit of future roamers.

     

    We were using an S5 and an LG-G4.

    Most areas said we had 3G and sometimes 4G service to choose from.  In some areas it was MoviStar (with the signals from Claro being not available for us to use) --other areas it would be the reverse.

     

      We were also connected to a basic GSM or 2G signal.  We had to keep rebooting phones to connect to 3G or better to get data.  Sometimes just one of the phones would connect in a given area.  Signal strength was always strong.

     

       We were there both a week before and a week after the earthquake.  Not near damage areas when it hit.

     

        This was our 11th or 12th intl. roaming country since new program went into effect couple years ago.  First time with problem like this.  Made it hard to use Google maps.

      All replies

      • magenta3655796

        Re: Trouble Data Roaming in Ecuador

        I'm here to tell you it is now December 2017, and I, like you, have traveled extensively and only in Ecuador CANNOT use maps when I am in the streets.

        I am in Quito, the capitol, a major and normal city- I am so frustrated. I have spoken to tech support twice and just get apologies
        and a suggestion to pay $20 for 10 days for 3G service, when it is available they said- Are you kiddddding meeee?!!

        I honestly don't know what to do- so disappointed.

        • rickiev

          Re: Trouble Data Roaming in Ecuador

          Remember, Ecuador isn’t the USA. Their cell services isn’t that great plus the home internet is DSL not cable or fiber, with that said....

           

          ive been here in Quito, Ecuador for 2 weeks.  Got 3G service on the iPhone 7+.  Great for texting, watching YouTube videos, Google maps and WAZE (how I get around),

           

          there is lots of dead zone. Claro and MoviStar are the two main carrier but then sometimes you’ll see CNT.

           

          Friends who lives here complain about the service of all three carrier, using phones made for here.

           

          The free texting and data is worth it.  Oh... I used WhatsApp to call everyone since it’s wildly used it and works perfectly.

          • landonloco

            Re: Trouble Data Roaming in Ecuador

            As stated above the signal is guaranteed outside of the USA since it isn't t mobile network I went to the Domican Republic and had LTE is most areas except those outside of tourist areas where I dropped to 3G or 4G still was able to use Facebook Instagram and even Pokémon goback when it was popular sometimes it might be awhile until loads since I am limited to 2G speeds the only problem I had is when I was at my room I constantly dropped the LTE connection I went from 2G to 3G to back to LTE it was annoying since in 3G data responded slowly