Hi, I bought an Iphone 6+ with IMEI# (354389068093755) from Craigslist in Nov 2015, At the time of buying phone, I called Tmobile Customer Care and inquired about phone, I was told that phone has been paid off and no issue to buy the phone from 3rd [party. Also checked by using AT&t sim card and the network was working, so was sure that phone was good to use on any network.
I travelled to India in December and when I tried using the sim of local carrier, I got message that phone is locked.When I checked in January 2016, I was told by customer care that device is having amount due from the previous owner so the phone is blocked. I was totally shocked as when i called customer care while buying I was told that phone is paid off. I am not able to use this phone at all and it's just useless.Had I been told by customer care in first place that phone has pending balance, i would have never bought the device.
Request you to kindly help me in this regard, and please unlock this device.
The original owner may have switched iphones on you. Hard to say
This says there is money due. If there was a payment plan it would say there is one.
T-Mobile will not say how much is owed and only the original owner can pay it off and have the device unlocked.
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