So, I went through insurance in November 2015 as my device cracked and was basically unuseable. I read the horror stories but it was a pretty easy and painless process initially. I got the replacement, restored onto the new phone and packaged the old one within 24 hours of receiving.
I put it in my communities outbox and didn't think about it again. Fast forward to February, I saw a charge for over $600 for the 'non returned phone'. I spoke with a T-mobile rep who researched it, they came back a week later saying it was a valid charge.
Today, I spoke with the insurance company, they claimed it was valid, even though the device was never turned on. Going as far as telling me that when it's in the USPS hands, it's still my responsibility. I am going to get my attorney involved in this as it's now the principle of this absolutely ridiculous situation. I would rather lose my phone number and fight this than pay, which is what is looking like going to happen.
T-Mobile "the uncarrier" acting like quite the carrier in this deferring blame elsewhere instead of helping out a loyal customer.
Can anyone on these boards point me to another direction to actually get this resolved?