I just activated my T-Mobile 4G Mobile Hotspot today, and it only grasps an "E" connection. I haven't had a 4G connection yet, which is concerning because I paid for a 4G plan. Does anyone know how to fix this?

picnic1999 Jan 17, 2017 10:22 PM

Member Since: Apr 2, 2016

I just activated my T-Mobile 4G Mobile Hotspot today, but it only grasps an "E" connection. I haven't had a 4G connection on the hotspot yet, which is concerning because I paid for a 4G plan. Does anyone know why this is happening, or how to fix this?

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Re: I just activated my T-Mobile 4G Mobile Hotspot today, and it only grasps an "E" connection. I haven't had a 4G connection yet, which is concerning because I paid for a 4G plan. Does anyone know how to fix this?

tmo_mike_c Apr 3, 2016 8:08 AM (in response to picnic1999)

Member Since: Jun 25, 2012
We definitely want you to take advantage of our 4G connection picnic1999. I suggest starting with steps on our Mobile hotspot (stand-alone device) troubleshooting page. It'll walk you through some common steps that can help with your connection.
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