It's as if there are not two options on the screen, it doesn't seem to recognize that I've pressed anything. I changed the password to the voicemail, just to see if it was working in general, so that doesn't seem to be the problem. Does anyone else have any idea about what could fix this? I haven't changed the greeting ever, or at least the last time I remember trying to do so was like 10 years ago when I had a flip phone.

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