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White may be the tripped status? I don't know what the colors are. Also, there's internal ones that probably are tripped.
- file an insurance claim if you have PHP (isn't the Prism II an older device? Probably find one on ebay cheaper than the claim?)
- buy a new Prism II on ebay
- Upgrade to a new phone with EIP through T-Mobile
Oooh, that's sad times. You can try some of the steps from out Device keeps crashing, freezing, or restarting page. After that, you'd be looking at filing a claim or purchasing another device like smply recommended.