final payment on eip? Its paid off...

- Member Since: Jul 14, 2014
Hello, I paid off one of my EIPs ($164.58) on 2/7/16 and later received the device unlock notification. That EIP has shown "completed" and has had a zero balance since this payment. I have received my latest monthly bill and I am being charged another $164.58 for that same EIP. The charge says "final payment" next to it, and yes it is a charge (not just a notation that it was paid). My bill is $164.58 higher than it should be this month. How can I get this erroneous charge removed? I have already dealt with an absolute fiasco involving the order of an upgrade phone and being charged for things I didn't order. I am currently holding an LG Leon that was randomly sent to me for no apparent reason, when I was in the process of being shipped THREE incorrect iPhone 6 when I was merely trying to order a 6 PLUS. One day an LG Leon (??) showed up at my house. TMO refuses to accept the return of this oddball phone that was supposedly "ordered" during a call to customer service when trying to get the correct iPhone shipped to me. My plan has nothing but iPhones on it, nor would I ever want an LG Leon and those words never came out of my mouth on any of those phone calls (I am sure they were recorded, right?!) I had to pay $170 out of my pocket to keep my TMO service active because this erroneous phone was added to my monthly bill and I could not get anyone to remove it! So now not only do I have an unnecessary Android phone sitting in my closet that I never ordered and had to pay for because they would not accept the return, I am not being charged TWICE for a final EIP payment that I already paid off.
Needless to say, I am not happy...