My phone is Samsung Galaxy Core Prime. I would get wifi calling errors when using a Netgear router. So I changed to the T-Mobile WiFi Cellspot router and still have the same problems. Any ideas besides restarting wifi calling and the phone?
Hey jwhlrussell I have a few ideas for you.
Are you able use the internet on Wi-Fi without an issue? Also, have you made sure your 911 Address was set up properly? Wi-Fi Calling problems
Thanks for the suggestions. My e911 address is correct and wife works even
with the errors.
Hmm. Okay. Are you able to test another Wi-Fi connection to see if the error shows up?
No I haven't, only with the 2 different routers I've had at home, Netgear
on now the Cellspot.
Jay W. Russell
West Oaks Congregation
(***)***-**** ***edited personal info Mike C.***
It would be worth a shot to see if the message is showing up as the result of something going on with your ISP's connection. Especially since both phones are seeing this. Testing another Wi-Fi would be my next suggestion. Is that possible at all? For example, can you use a friend's Wi-Fi?
Possibly but it'll be a few days.
You mentioned both phones, did you mean both routers, just to being sure?
Since you did mention phones, my wife's phone is a Galaxy Lite SGH-T399.
I just put on her wifi calling on as another test. This is our 3rd
Cellspot, the first one had performance issues, the second allowed us to
make outgoing calls but all incoming calls went to voice mail. We both had
the SGH-T399 phones. Since I got the new Core Prime I thought of giving the
Cellspot another shot. Never did get the error messages on the SGH-T399.
When I had problems before TMO pushed some updates to our phones.
Hope this little history helps!
Yes. I meant routers. I'm just thinking it'll be a good idea to test another ISP's connection. The next step would be filing a ticket, but this test is a good idea before we travel that route.
That's surprising you went through multiple CellSpots. That makes me even more curious as to what happens on another connection. We do have over-the-air updates that can be sent from our systems and they help with situations like this.
I'd appreciate any available updated.
You'd need to contact a team with access to our over-the-air system to do that, like T-Force. That's something we would do prior to filing the trouble ticket, but I would recommend testing the other Wi-Fi first before filing it. If it happens on another Wi-Fi connection, then it would warrant filing that ticket and we'll continue on that path.
Ok. Give me a few days and I'll get back with you! Thanks so much!
Awesome sauce!! I look forward to hearing back from you!
Just got er082 after the screen was off for a while. That seems the
In addition to previous reply, my wife's phone has no problem at the
moment and only after disabling wifi and re-enable the error message
New error code reg90. Hadn't used the phone for 30 minutes.
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