Getting "Not Registered on Network" in multiple locations in Raleigh, NC


    Having the same problem with two different phones (Galaxy Note 2 & Note 5) in multiple locations in Raleigh, NC. Here are the symptoms:

    • According to T-Mobile coverage map I should have good signal at those addresses (RootMetrics also confirms coverage)
    • phones showing 3-4 bars of signal strength
    • trying to call gives me a "Not Registered on Network" error,
    • texts don't go through stuck in “Sending”
    • search for Available Networks doesn’t show T-Mobile as available carrier.
    • The Note 5 is brand new and I applied all available upgrades to it.


    Any suggestions?

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