Good question @acosta_j and thanks for posting. You can use our IMEI Status Check | See if Your Phone Works on T-Mobile 4G Network to check the status of it but since you know there's money owed on the phone, that would need to be paid.
Are you able to get in touch with the person who owes the money on your phone? Is there a chance they can contact our customer care team to handle the balance owed?
Yes I reached out to the person who owes money they should be calling soon. But if they call and set up a payment plan for the amount owed is there a way I can connect it to an account from T-Mobile? Or does the whole amount have to be paid off?
If the phone was purchased though T-Mobile under contract or under EIP the phone will not work until paid by the original owner.
Thanks tidbits, you brought up a good point. @acosta_j, most likely they may need to pay off the entire amount owed. I would also keep in mind what tidbits mentioned about the phone working. If it's blocked for EIP Non-payment, that phone won't work until it's paid for.
ok so then do you suggest me just turning in the phone to T-Mobile? Would it be credited the amount it's worth towards the debt?
No it wouldn't. You could sell it afterwards and recoup some of the costs but they won't take it as a trade-in.
That's right, we won't be able to take it as a trade-in for a credit toward what's owed. If you really want to use this phone, it's best to have the original account owner pay whatever is remaining.
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