All replies
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Re: audible notification for voice message not working
tmo_mike_c Feb 28, 2016 2:33 PM (in response to aark2947)- Member Since: Jun 25, 2012
Hmm, that's a little odd aark2947. When you checked your notifications settings, were you using the steps on this page? https://support.t-mobile.com/community/phones-tablets-devices/android/samsung-galaxy-s-4#id_11411
Can you change the notification sound to see if it's just that particular ringer?
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Re: audible notification for voice message not working
aark2947 Feb 28, 2016 4:28 PM (in response to tmo_mike_c)- Member Since: Feb 21, 2016
Thank you, but changing the sounds doesn’t help the problem.
I feel like the issue is that I can find “voicemail settings”, but it is grayed out, and I can’t select it. Nobody I’ve asked can say why this is the case, but I see other people on the internet asking the same question.
Amy
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Re: audible notification for voice message not working
tmo_lauren Mar 7, 2016 12:11 PM (in response to aark2947)- Member Since: Jul 14, 2011
When you say voice message, are these voicemails, or are these voice clips coming through?
-Lauren
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Re: audible notification for voice message not working
aark2947 Mar 7, 2016 3:24 PM (in response to tmo_lauren)- Member Since: Feb 21, 2016
I mean voice mail messages that people leave when they call me.
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Re: audible notification for voice message not working
tmo_mike_c Mar 13, 2016 5:19 PM (in response to aark2947)- Member Since: Jun 25, 2012
Are you using any 3rd party calling applications like Google Voice? If so, can you uninstall them and see if that makes a difference? Also, do you hear the notification make a sound for calls and text messages?
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Re: audible notification for voice message not working
aark2947 Mar 13, 2016 8:51 PM (in response to tmo_mike_c)- Member Since: Feb 21, 2016
I get sound notifications for text messages, but not voice messages. I do not use Google Voice.
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Re: audible notification for voice message not working
tmo_mike_c Mar 20, 2016 12:26 PM (in response to aark2947)- Member Since: Jun 25, 2012
Hmm, really strange. It's kind of a stretch, but you could check the Volume meter in the sound settings to see if the one for Notifications is all the way up. If it is, you could try to wipe the phone's cache and retest. Cache partition: Samsung Galaxy S 4
The last step you could try would be to master reset the phone. As long as there's a notification sound set, and the volume is up, there's no reason for the voicemail notification to not make a sound.
https://support.t-mobile.com/community/phones-tablets-devices/android/samsung-galaxy-s-4#id_845061