Make sure your downloads app is not disabled or try clearing its cache and data within the app manager in phone settings. Make sure you know where the message/pic is supposed to be saved...might be (if equipped) the SD card is having issues with reading and writing. Perhaps try a full cache wipe (not factory reset) of the phone. Without knowing exactly which Note you have, most Samsung Galaxy phones' cache can be accessed via:
Press Power, Volume Up and Home simultaneously
Wait until the phone vibrates and then release Power and Home
You should now see the recovery screen. Use the volume buttons to move and select Wipe Cache Partition.
Press the Power button to confirm.
Select Reboot System Now and again, hit Power to confirm.
Wait until your Note reboots and hope it’s fixed the problem.
reformat is a phone is MS answer! Your should not recommend this unless your sure the problem will be resolved. I had issue getting a picture today, this needs full attention and a proper answer. On a event all persons with T-moble and using the LMR devices was told to pick-up a ATT phone from the tent. One director has issued a notice to check employee's carrier for all major event. Sometimes people will use their personal UE to send pictures of a lost child, due to the fact LMR don't support it. Once the FirstNet is in place for first responders, it will be just event people needing to pickup a phone if they have T-Mobile.
By the way I spent 2 hours on support trying to resolve this today!
I lost some very important voice messages that I had saved from 4 years ago. T-Mobile went in and deleted the voicemails. Does anything know a way to recover certain voice msgs that had previously been deleted? Thank you.