phone won't ring calls go straight to voice mail

    My phone won't ring when calls are coming it goes straight to voice mail.

      All replies

      • tmo_lauren



        Have you tried restarting your device to see if this resolves the issues?



          • mattgau

            I have this problem too on my new phone. This article has 7K views so I'm guessing there are many people faced with this issue. Rebooting didn't fix my phone. It's like there's some default setting to reject calls or send them directly to voicemail. Still hunting for solution.

              • tmo_lauren

                Hey there!


                Calls going to voicemail isn't a one size fits all situation and there are a number of things that can cause the problem! A reboot is the most common fix, but in the event it's still a problem (which it sounds like it is here for you), we suggest contacting a representative directly so we can look at your account!


                There can be issues with SIM provisioning, a tower in your area, or there may be an incorrect call forward setup on your account. All these things and a number of other possibilities can be viewed by a rep when accessing your account! Contact Us



                  • profq

                    Re: phone won't ring calls go straight to voice mail

                    i have been having the same problem in the last month or so that calls made to my phone would go straight to voice mail and they do not show up in the call log. i would not have known if it was not my family who called and told me about it. It is happening randomly. Most times my phone is simply placed on a table. As an example. Tonight my daughter (TMobile also) called me.  Nothing rang and she didn't leave a voice mail. i only knew she called because i received whatsapp msg from my sister because my daughter called my sister looking for me.  I was actually in the same house as my daughter. When i went to her room, she called me to test and it came through. i have already called T-Mobile tech support and had a ticket opened. He did a few things with me on the phone. He was going to send someone to check on the tower nearby and a week later i have heard nothing and the problem is still there.

                • 65sparks

                  two rings to voice mail I need more rings. I did not change anything

                • bhooshan.supe

                  I am having same problem.

                  Even after contacting customer support!

                  • sslman71

                    I used to have a problem like this and it was because I did not setup voicemail at all. It would go to it even if it wasn't setup. If you go to voicemail for the first time, just setup with default message. Not sure if this is the case with you but usually that was my problem with phone going to voicemail without ringing. If you have voicemail setup, then I am not sure what it is.