US Virgin Islands Coverage

mikeschumann

    I just arrived in the USVI yesterday and was disappointed to see that T-Mobile only has Edge service in St. Thomas and St. John.  It is virtually unusable for even the most basic data aps.

     

    Does anyone have any idea when the coverage in the USVI will be updated to LTE?

      All replies

      • drnewcomb2

        Re: US Virgin Islands Coverage

        Yeah. USVI is a forgotten market for T-Mobile. There's really no excuse for it.

        • mikeschumann

          Re: US Virgin Islands Coverage

          More info on coverage in St John:

           

          At Coral Bay, you end up roaming on Innovative 3G.  Voice and Text works fine, but absolutely NO data.

           

          At Hawksnest Beach, and some other areas on St. John, you end up roaming on a BVI carrier.  While there is free text and speed limited data, the downside is that voice calls are 20 cents / minute.  The good news is that you have limited data, that actually seems to work better than when you are using T-Mobile's EDGE network.  Be careful and check your carrier when you are making voice calls!!!

           

          Kind of frustrating that you have to roam internationally to get data coverage in St. John.

           

          You'd think that with all the people who vacation here, T-Mobile would get their act together to at least upgrade their one or two towers on St. John and St. Thomas to provide LTE service.

          • tmo_mike_c

            Re: US Virgin Islands Coverage

            Hey mikeschumann I don't have any information about if/when there will be a coverage change in USVI. I do see that you should be able to get 3G speeds while roaming on Innovative Wireless but this would require that you get an international data roaming pass to get those speeds.

              • mikeschumann

                Re: US Virgin Islands Coverage

                As far as I know, Innovative Wireless is based in the USVI, so it should be a domestic roaming partner.  It shows 3G on my iPhone 6s, but there is NO data roaming at any speed.  When I connect to a USVI based carrier, I do get data roaming (at slow speed).  Kind of frustrating that I can get better data roaming internationally, than domestically.

                  • tmo_mike_c

                    Re: US Virgin Islands Coverage

                    Yeah, you would think that it would be domestic since it's the US Virgin Islands, but it is actually considered and international roaming area. That is strange it's not letting you get any data. Can you try dialing #766# and calling that number? It's a method we recommend to make sure the phone is ready to roaming on our partner's network.

                      • mikeschumann

                        Re: US Virgin Islands Coverage

                        When I dialed #766# it said I was set up for international roaming (I am currently connected to T-Mobile). That works as I can roam in the BVIs. I am just having problems with data roaming on Innovative.

                          • tmo_mike_c

                            Re: US Virgin Islands Coverage

                            Thanks for trying that. When you try to load up a webpage, does it give you an error message? Does it just stall or delay when you try using the service?

                              • mikeschumann

                                Re: US Virgin Islands Coverage

                                It gives me an error that my phone is not connected to the internet.

                                  • tmo_mike_c

                                    Re: US Virgin Islands Coverage

                                    Hmm, strange. I'm not seeing any Innovative is having any troubles with data. I suggest giving our T-Force team a shot at this. They have access to other tools and can have our engineers look into this further. They are available 24/7 and you can reach them through the Facebook, Twitter, or Google+ links below. You can message them or even link them to this thread so they know what's going on and they'll take over after that.

                                      • dh321

                                        Re: US Virgin Islands Coverage

                                        TMO_MIke,

                                         

                                        I just replied to this thread, but unsure what the status is and what we should expect. We're headed to ST. John for a week in March and reading conflicting reports that some say virtually no coverage to good to excellent coverage with the partnership with Innovative. Please advise.. and I'm also confused as to why this says International with it's the USVI. Does that require some type of add on package when I unlimited everything here in the states with my plan?

                                         

                                        Thanks,


                                        DH

                                          • tmo_mike_c

                                            Re: US Virgin Islands Coverage

                                            I definitely wanna help with any conflicting info you're getting dh321.

                                             

                                            I am seeing we do have a roaming partner that you can connect to when you're in St.John. For the most part, I am seeing there is roaming coverage throughout this area. You may not need to change anything on your plan to use data there. What plan are you on exactly?

                                        • dh321

                                          Re: US Virgin Islands Coverage

                                          Hello Mike,

                                           

                                          I'm headed to St. John for a week next month. What we're you able to find out and get working in regards to data?

                                          I'm reading conflicting reports that say T-Mobile has basically nothing to TMO with it's partnership with Innovative has great coverage? Would you mind shedding some personal light on the situation?

                                           

                                          Thanks,


                                          DH