Welcome to support and thanks for reaching out! Did you file your unlock directly with us?
No. I need to unlock SIM for my hotspot device
You must be a current or former T-Mobile USA customer in order to qualify to receive an unlock code. Please review the unlock requirements. If you meet the requirements, call customer service or initiate a chat session from the contact us page to request an unlock code.
Please note that if you are not a current or former T-Mobile USA customer, you do not qualify for an unlock code, and cannot obtain one from T-Mobile. In such case, you will have to use a commercial unlocking service.
To reach T-Mobile customer care from abroad:
- From a cellular phone with a T-Mobile SIM card, dial 1-505-998-3793. You will not be charged for the call
- From a landline phone, dial the appropriate international dialing prefix, + 1-505-998-3793. Charges for this call will be assessed according to the plan you have with your landline long distance carrier.
You can also contact T-Force via social media to make your unlock request. Just make sure you meet the unlock requirements first. Otherwise, T-Force will not be able to help you.
To contact T-Force
Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.