About sim-unlock.


    I followed the t-mobile guide to unlock my z64, but I cannot find the UNLOCK button in the homepage of the hotspot.

      All replies

      • tmo_lauren

        Re: About sim-unlock.



        Welcome to support and thanks for reaching out! Did you file your unlock directly with us?



          • doane1863

            Re: About sim-unlock.

            No. I need to unlock SIM for my hotspot device

              • e2k

                Re: About sim-unlock.

                You must be a current or former T-Mobile USA customer in order to qualify to receive an unlock code. Please review the unlock requirements. If you meet the requirements, call customer service or initiate a chat session from the contact us page to request an unlock code.


                Please note that if you are not a current or former T-Mobile USA customer, you do not qualify for an unlock code, and cannot obtain one from T-Mobile. In such case, you will have to use a commercial unlocking service.


                To reach T-Mobile customer care from abroad:

                • From a cellular phone with a T-Mobile SIM card, dial 1-505-998-3793. You will not be charged for the call
                • From a landline phone, dial the appropriate international dialing prefix, + 1-505-998-3793. Charges for this call will be assessed according to the plan you have with your landline long distance carrier.


                You can also contact T-Force via social media to make your unlock request. Just make sure you meet the unlock requirements first. Otherwise, T-Force will not be able to help you.


                To contact T-Force

                Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.