Let me guess -- your Kate Spade case is blue?
If that's the case, you'll have to talk to Kate Spade and make them make you whole with your staining.
I had a case in the past that stained a device (again, blue -- I think blue is a pretty large problem since there's problem with bleeding with blue fabric in one of our current quilting projects, but that's not associated with this stuff). It's not a manufacturer problem because they don't "support" cases.
As for JOD, I don't know if the discoloration impacts your ability to trade-in. T-Mobile will have to answer this. Again, if it does, I'd talk to Kate Spade and have them make you whole due to problems with their product.
Wow, jenn812 that's super weird it would do that. Was the phone exposed to any water while it was inside the case? It's a little tricky to determine if that would be considered as damaged, but there is a possibility that a claim will need to be filed on the phone instead of trading it in for JOD.
They said they had never seen anything like it. They did accept it for upgrade saying it was not one of the three things they check for on a trade in (1. Cracked screen 2. Water damage 3. Powers up). And no it was not exposed to any water. Very very strange. Anyway I'm typing this on my new Note 5 and I love it so far!
They said they had never seen anything like it.
I have -- which is why I made those questions.
Glad to hear you got it replaced though. Be cautious with cases with bold colors. They're cool, but can stain.