ON CIRCLE on S6 edge not working

blanca13

    I have a galaxy S6 edge the video calling is not working it automatically says unavailable and on the ON CIRCLE feature does not work. The feature is turned on as well as the voLTE setting. The person whom I am trying to use ON CIRCLE with has tmobile as well and I am able to recieve ON CIRCLE messages from them but I can not respond. My video calling used to work when the update first came out but now it doesn't.

      All replies

      • tmo_lauren

        Re: ON CIRCLE on S6 edge not working

        Welcome to the support forums and thanks for reaching out!

         

        Hm.

         

        Is this happening only with ON CIRCLE, or video calling through any option not functioning? Are you having any other issues with ON CIRCLE?

          • blanca13

            Re: ON CIRCLE on S6 edge not working

            I was able to get the video calling to work. But ON circle is still not working.

             

            Sent from Yahoo Mail on Android

             

              On Fri, Jan 29, 2016 at 10:02 AM, tmo_lauren<no-reply@t-mobile.com> wrote:   

             

            T-Mobile Support Community

             

             

            ON CIRCLE on S6 edge not working

            created by tmo_lauren in Devices - View the full discussion

            Welcome to the support forums and thanks for reaching out!

             

             

             

            Hm.

             

             

             

            Is this happening only with ON CIRCLE, or video calling through any option not functioning? Are you having any other issues with ON CIRCLE?

             

            Reply to this message by replying to this email -or- go to the message on T-Mobile Support

             

            Start a new discussion in Devices by email or at T-Mobile Support

             

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              • tmo_lauren

                Re: ON CIRCLE on S6 edge not working

                What happens when you attempt to access? Is the app up to date?

                 

                -Lauren

                  • blanca13

                    Re: ON CIRCLE on S6 edge not working

                    Yes its up to date and nothing happens it doesnt give me an option to reply when I get messages from someone sending it through ON Circle 

                     

                    Sent from Yahoo Mail on Android

                     

                      On Fri, Feb 5, 2016 at 11:18 AM, tmo_lauren<no-reply@t-mobile.com> wrote:   

                     

                    T-Mobile Support Community

                     

                     

                    ON CIRCLE on S6 edge not working

                    created by tmo_lauren in Devices - View the full discussion

                    What happens when you attempt to access? Is the app up to date?

                     

                     

                     

                    -Lauren

                     

                    Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                     

                    Start a new discussion in Devices by email or at T-Mobile Support

                     

                    Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

                     

                     

                      |

                      • tmo_mike_c

                        Re: ON CIRCLE on S6 edge not working

                        Has it ever showed you an option to reply to a message? Does it allow you to send a new one?

                          • blanca13

                            Re: ON CIRCLE on S6 edge not working

                            No 

                             

                            Sent from Yahoo Mail on Android

                             

                              On Sun, Feb 14, 2016 at 2:41 PM, tmo_mike_c<no-reply@t-mobile.com> wrote:   

                             

                            T-Mobile Support Community

                             

                             

                            ON CIRCLE on S6 edge not working

                            created by tmo_mike_c in Devices - View the full discussion

                            Has it ever showed you an option to reply to a message? Does it allow you to send a new one?

                             

                            Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                             

                            Start a new discussion in Devices by email or at T-Mobile Support

                             

                            Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

                             

                             

                              |

                              • tmo_mike_c

                                Re: ON CIRCLE on S6 edge not working

                                Does it let you clear the app's cache, data, and force the stop it? If you can try that and see if it works.

                                  • blanca13

                                    Re: ON CIRCLE on S6 edge not working

                                    It doesn't have a specific app since it's a feature that the edge people has. 

                                     

                                    Sent from Yahoo Mail on Android

                                     

                                      On Sun, Feb 21, 2016 at 1:17 PM, tmo_mike_c<no-reply@t-mobile.com> wrote:   

                                     

                                    T-Mobile Support Community

                                     

                                     

                                    ON CIRCLE on S6 edge not working

                                    created by tmo_mike_c in Devices - View the full discussion

                                    Does it let you clear the app's cache, data, and force the stop it? If you can try that and see if it works.

                                     

                                    Reply to this message by replying to this email -or- go to the message on T-Mobile Support

                                     

                                    Start a new discussion in Devices by email or at T-Mobile Support

                                     

                                    Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

                                     

                                     

                                      |

                                      • tmo_mike_c

                                        Re: ON CIRCLE on S6 edge not working

                                        It's hard to tell for sure, but this could be the OnCircle software on this phone. We don't have much information about this feature at T-Mobile. Based on what I'm seeing, it would need data in order to work properly. If the data works fine, a reset would need to be done to correct any possible problems with the software. Another team that may have some additional advice is Samsung. It wouldn't hurt to run this by them too for some other thoughts on how to help with this.