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Yikes cshields we definitely don't want you to be frustrated about the balance at all. This is normally associated with a credit on the account or the result of paying more than the balance owed on the account. If you're wanting more specifics on this, you can Contact Us and either speak with our Customer Care team or our T-Force team via the Facebook, Twitter, or Google+ links below. Either will have the resources to open your account and provide you the details of this more specifically.