gspires

    Im able to send a text but no one is getting it. Iam receiving text no problem please help.

      All replies

      • tmo_mike_c

        Re: why isnt anyone receiving my texts?

        Wow gspires that's a little weird no one's getting your messages. I do have a few questions to help better provide some guidance. Is this happening with numbers from a specific cell phone carrier? (Like just from Sprint) The reason I ask is because we may need to have them get involved in checking on this. Is it just your messages that aren't being received? I'm just curious as to if the friends you're sending to are having this same thing happen with messages from other folks.

          • gspires

            Re: why isnt anyone receiving my texts?

            on my daughter phone she can get my message and its metro pc which is

            powered by Tmobile but all the other aint getting my messages and they say

            theirs if fine .

              • tmo_mike_c

                Re: why isnt anyone receiving my texts?

                Hmm, okay, thanks for the extra info. We're at the point where we're going to need to have you Contact Us and speak with Tech Support or message our T-Force team via the Facebook, Twitter, or Google+ links below. When you get in touch with them, you can have them reference DOC-5755. It has some steps they'll be able to follow to help with this further.

                 

                They'll most likely file a Trouble Ticket so we can have engineers investigate this on our end. It'll also help if you can give them some examples of times, dates, and phone numbers you had this happen with. If the other numbers aren't T-Mobile or Metro, it still wouldn't hurt to get their carriers involved too. That way, both carriers can kind of tag team this.