bsprimeaux0322

    We just got with T Mobile on Saturday. When making or receiving calls, I can only hear the other person when the phone is on speakerphone or if there are earphones plugged in. Any way to fix this?

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      • tmo_mike_c

        Ohh that sounds like it's stemming from the main speaker bsprimeaux0322. You can start by powering the phone off and back on again to see if that kick starts the main speaker. After that, you'll want to make sure the Bluetooth setting is turned off or not connected to a wireless device.

         

        The last step would be a Master Reset. You'll want to keep from downloading all of your information back until you test to make sure the audio is working. If you need more help, you can Contact Us and speak with Tech Support or T-Force. Have them reference DOC-37247. It'll give them further steps to guide you through if you need more help.