4 Replies Latest reply: Dec 24, 2015 4:02 PM by tmo_mike_c RSS

    Why am I unable to receive wifi calls on my T-Mobile Cellspot router

    jwhlrussell

      My wife and I each have a Samsung Galaxy Lite SGH-T399 running Android version 4.2.2 and use a T-Mobile Personal Cellspot Router in order to have stable wifi calling. However, we are unable to receive any calls when wifi calling is activated. Text messaging has no problems. We had the router replaced once by T-Mobile because of performance issues. Now when wifi calling is enabled all calls go to voicemail. I noticed that when I check my phone's setting for call forwarding I'm unable to access it as it's disabled. When wifi is turned off I can then change my call forwarding setting. Do I need again to replace my router?

       

      Thanks!