I've been having a serious delay with receiving texts on my galaxy s6 device. When the texts do come in they come in all at once 30 minutes, to hours after they were sent to me. The texts pile in with duplicates as well. I've also received voicemail without my phone ringing at all.
Signal strength is not a problem as I have full bars at all times.
I've already gone through the process of going through support to get this issue "resolved."
I called last Friday about the issue, and was told the problem takes at worst up to 72 hours to resolve.
After numerous more calls to support I was told it would be fixed by Thursday.
I've already done factory reset on my phone, deleted all the text messages, had the sim reset.
Another fix which has been suggested is for me to get my phone traded in as a manufacturer defect.
The problem with that is I would receive a REFURBISHED phone in return for my phone that I bought new and paid off.
I would expect nothing less than to receive a brand new phone.
The frustration level from missing important phone calls and not getting texts in a timely manner is off the charts.
T-mobile has done nothing to tell me what is going on and I am losing patience.
I do not want another generic response, I want a detailed response of what the problem is and how you are going to fix it.