Unsubscribing from T-Mobile TV Prime

    Upon reviewing my bill, I discovered that I was being charged $9.99 per month for T-Mobile TV Prime on 2 devices - my line and my daughter's line. I never signed up for this service on either line. I was able to unsubscribe on my phone (Samsung Galaxy 5) but I don't know how to unsubscribe on my daughter's phone. She used to have a Samsung Galaxy 3, but then I bought her an iPhone 5 from eBay. The iPhone didn't come with the pre-installed app because I didn't buy the phone from T-Mobile. I'm assuming that the monthly charge for the service on her line is due to when she had the Samsung that I did buy from T-Mobile, even though I never signed up for it back then either. Why can't I unsubscribe the service for her line via My T-Mobile instead of only having the impossible option of doing it on her phone?? It's pretty upsetting to find out I've been paying an extra $20 every month for something I've never used and never signed up for! It's bad enough that the coverage sucks - 4G LTE is SLOW and I can only get it outside; as soon as I walk inside my house it goes to "E". WiFi calling often drops calls and there have been many occasions where I didn't receive texts and calls, both when connected to WiFi or 4G. I bet I've been paying this $20 a month "mistake" for years, and it makes me sick to think of all the money I've wasted. Something like this is definitely making me consider changing to another provider.

      All replies

      • tforce_maxwell

        Re: Unsubscribing from T-Mobile TV Prime

        Thanks for reaching out to us here on the Community laraj79.  We would love to take a look at everything with you here at T-Force.  Please Contact Us by either sending us a message over Facebook or Twitter.  We can't wait to hear back and work with you!   

        • Hello, it's been over 36 hours since our last comment so we are now marking this post as assumed answered. You can continue to post, and other community users may respond, but if you would like assistance from T-Mobile or T-Force, please create a new discussion.

          • magenta4738507

            Re: Unsubscribing from T-Mobile TV Prime

            Cancel subscription

             

            Android

            1. Launch T-Mobile TV.
            2. Tap on the menu icon at the top left of the screen.
            3. Tap on Shop to get to the subscriptions page.
            4. Tap Mine.
            5. Scroll down to and select the pack you would like to unsubscribe from.
            6. Press the Manage button.
            7. Select a reason for unsubscribing and press Unsubscribe a second time. The wireless account will no longer be charged for this pack but the user will be able to access their content until the end of their billing cycle.

            iOS

            1. Launch T-Mobile TV.
            2. Tap on the Home icon at the bottom left of the screen.
            3. Scroll to the bottom of the screen to MY PACKAGES.
            4. Select the pack you would like to unsubscribe from. This step may not be needed to cancel the free trial.
            5. Press the Manage button.
            6. Select Unsubscribe and follow the instructions. The wireless account will no longer be charged for this pack but the user will be able to access their content until the end of their billing cycle.
              • magenta5388975

                I just finished chatting with agent to cancel my T-Mobile TV after requesting this probably a year ago.  I received confirmation cancelation but I was looking at my bill today and I am still being charged.  When I try to unsubscribe its asking for information I do not have since I no longer have the device it started on the Samsung S5. Then I was told they can only refund me 5 months!  I don't even know when or how this began I don't need T=Mobile TV I have other apps to watch TV that cost less. The instructions on how to unsubscribe needs to be updated and user friendly