I bought this iphone in USA factory unlocked but it doesnt work in my country (Chile), with my chilean sim card. What should i do to activated internationaly? Please i need your help. Tha iphone used to work ok with a T-mobile sim card in USA.
You must be a current or former T-Mobile USA customer in order to qualify to receive an unlock code. Please review the unlock requirements. If you meet the requirements, call customer service or initiate a chat session from the contact us page to request an unlock code.
Please note that if you are not a current or former T-Mobile USA customer, you do not qualify for an unlock code, and cannot obtain one from T-Mobile. In such case, you will have to use a commercial unlocking service.
To reach T-Mobile customer care from abroad:
You can also contact T-Force via social media to make your unlock request. Just make sure you meet the unlock requirements first. Otherwise, T-Force will not be able to help you.
To contact T-Force
Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.
If you bought the phone from Apple "unlocked" you should take this up with Apple. If you bought it "Contract Free", you need to understand that this term does not mean the same thing as "SIM free" or "Unlocked" It just means that you did not have to sign a contract with a carrier to get the phone. It is still SIM-locked. Don't feel bad, you're only about the 10,000th person to make this mistake.
Just wanted to pop in and see if you were able to contact T-Mobile and get help with your service in Chile.
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