1 Reply Latest reply: Oct 11, 2015 9:17 AM by tmo_lauren RSS

    I bought SIM card 3GB from New York , now I'm in Canada and it doesn't work. What should I do?

      I bought SIM card 3GB from New York , now I'm in Canada and it doesn't work. What should I do?

        • 1. Re: I bought SIM card 3GB from New York , now I'm in Canada and it doesn't work. What should I do?
          tmo_lauren

          Hey firemanz

           

          Thanks so much for reaching out to our Support Community! You can find all sorts of information about our international roaming right here International

           

          The biggest first step would be to ensure you are on an international roaming capable plan! This would be one of our Simple Choice credit check plans. If you are confident this is what you are on, review the international dialing steps from the doc above to see if you are able to get up and running! If it's still not working, or if you just aren't sure what plan you are on, you can contact us a number of ways all found here Contact Us so we can finish assisting!

           

          Keep us updated and have a safe trip!

           

          -Lauren