There was an issue transferring your eSIM. Try to transfer your eSIM using manual setup. If that doesn't work, contact us for assistance changing your eSIM and downloading the eSIM profile.

Contact us for assistance changing your eSIM and downloading the eSIM profile.

We're having trouble connecting over your Wi-Fi Connection. Follow our Wi-Fi browsing troubleshooting.

Your account has a security restriction; you'll need to contact us so we can assist with setting up your eSIM.

There was an issue transferring your eSIM. Try to transfer your eSIM using manual setup. If that doesn't work, contact us for assistance changing your eSIM and downloading the eSIM profile.

If you're experiencing issues, contact us. It's best if you can call from a different phone than the one you are having issues with.

Error 501: Device is incompatible or locked by your provider

• This means your iPhone is either locked or doesn't have an eSIM.
• Check if your iPhone has an eSIM.
• If it does, contact the device seller to request an unlock.

Error 502: That email is already a T-Mobile account

• That email address is already set up with a T-Mobile account.
• You'll need to use a different email address to create a new account.

Error 503: eSIM limit reached on this device

• You don't have any more eSIM profile spaces available. You can only have 10 at a time.
• Delete one of your existing profiles and try again.

Error 504: Oops, something went wrong

• There was an issue loading the next screen.
• Make sure you have a strong Wi-Fi or Cellular connection and that you can access the internet.

Error 505: There was an issue completing your order

Contact us. It's best if you can call from a different phone than the one you are having issues with.

Error 506: It looks like your ZIP code has no remaining phone numbers

• We've run out of phone numbers for your ZIP code.
• Close the app completely, then try again.

Error: Plan cannot be added

• If you set up your device using the QR code, you may still get a notification to install the assigned cellular plan.
• Since you've already installed the cellular plan with the QR code, you can just dismiss the notification and no additional action is needed.

Notification to install the assigned cellular plan does not appear

• If you already have 2+ badge notifications in Settings, you won't be automatically prompted to install the assigned cellular plan.
• Go to Settings > Cellular > Add Cellular Plan > T-Mobile New Cellular Plan and follow the on-screen steps to download your eSIM.

• This means you're attempting to activate a new line of service for the Watch on a Prepaid account, which is not available.
• You'll want to complete Bluetooth pairing and choose not to set up a new plan.

• There are no numbers available for that ZIP code.
• Try a different, nearby ZIP code for a local number.

• You're not authorized to make changes on the account.
• Have an authorized user or account administrator contact us to make the change.

• This watch is already active on another account.
• Reset your device to factory settings and choose to remove the plan.

• The phone number you selected is no longer available.
• Go back and choose a different phone number.

1. Review the additional numbers after 9xx and follow the appropriate steps:
   • 1006: The line doesn't have the right plan for the Watch. Change it online or contact us so we can update it.
   • 2001 or 23001: This is a temporary error. Try again in two hours.
   • 2004: You're not authorized to make the change on this account. Have an authorized user contact us to make the change.
2. Reset your device to factory settings and choose to remove the plan.

1. Restart the device, wait 5 minutes, and try again.
2. Reset your device to factory settings using the Erase All Content and Settings option.

1. Restart the device, wait 5 minutes, and try again.
2. If you're still experiencing the problem, contact us.

We need to review your account to verify what's going on. contact us.

• The payment method you entered failed.
• Try again with a different payment method.

• This means the line or account type isn't compatible.
• Make sure you've entered in the phone number correctly.
• If you have a Prepaid account, ensure you're selecting the prepaid option.

• This means you've entered the incorrect PIN for this account.
• Make sure you've entered in the PIN correctly.