I bought a GSM unlocked phone to be used on the T-mobile network and when I turn the phone on with my SIM card in it, I am unable to locate any networks. I know my SIM card works because it works fine in other phones. Just to be save I went into the T-mobile store and they gave me a new SIM card that works fine in other phones (just not this GSM unlocked phone). I know the phone is unlocked because it is not asking me for any codes. It just can't locate the T-mobile network. So, I thought the problem was with the phone so I went back to the retailer and exchanged it for a new one and it still has the same issue. I really like the Motorola Charm and I would like to get this phone to work on the T-mobile network. When I go to the settings and try to search for networks I get an error searching for networks... "Your SIM card does not allow a connection to this network".
How can I get this phone to connect to the T-mobile network?
I'm sorry you're having problems getting your unlocked Motorola Charm working with the T-Mobile network. T-Mobile has limited support available for devices not sold by T-Mobile. If the SIM card is working in a T-Mobile device, that means that the T-Mobile network and SIM card are operating correctly. You may want to contact Motorola for additional support.
Hope this helps!
Retrieving data ...