All replies
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Re: Data roaming not working
drnewcomb2 Jun 14, 2019 2:09 PM (in response to omsera42)- Member Since: Mar 9, 2014
Do you have a Ping utility? What happens when you ping "8.8.8.8"?
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Re: Data roaming not working
omsera42 Jun 14, 2019 2:31 PM (in response to drnewcomb2)- Member Since: May 25, 2017
Hi,
Pinging returns timeout.
Thank you.
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Omar Serrato
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Re: Data roaming not working
drnewcomb2 Jun 14, 2019 2:44 PM (in response to omsera42)- Member Since: Mar 9, 2014
I asked because sometimes data roaming in Mexico is just very slow. Pinging will resolve if there is no connection or just a very slow connection. It seems like there is no connection. Unfortunately, I don't have any other nuggets of wisdom to offer. Maybe someone else will have some more information.
What APN are you using and can you change it? In the old days, we'd suggest one try epc.tmobile.com as an APN. I'm reluctant to suggest this because you say it was working and then stopped.
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Re: Data roaming not working
omsera42 Jun 14, 2019 3:54 PM (in response to drnewcomb2)- Member Since: May 25, 2017
The APN was set to epc.tmobile.com originally and I changed it to
fast.t-mobile.com to see if that would work, but got the same results.
Thank you for your response.
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Omar Serrato Ramos
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Re: Data roaming not working
drnewcomb2 Jun 15, 2019 4:29 AM (in response to omsera42)- Member Since: Mar 9, 2014
Since you can make calls, I'd suggest you ring T-Mobile's International Roaming Support Desk at +1-505-998-3793.and report the issue.
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Re: Data roaming not working
omsera42 Jun 15, 2019 10:30 AM (in response to drnewcomb2)- Member Since: May 25, 2017
I will do that, thank you. Regards
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Omar Serrato Ramos
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Re: Data roaming not working
magentatechie Jun 15, 2019 8:11 AM (in response to omsera42)- Member Since: Sep 20, 2017
Hey there, have you already tried dialing #RON# (#766#) from your phone?
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Re: Data roaming not working
omsera42 Jun 15, 2019 10:33 AM (in response to magentatechie)- Member Since: May 25, 2017
Hi, yes I already dialed it and got response that data roaming was on
Thank you.
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Omar Serrato Ramos
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Re: Data roaming not working
magentatechie Jun 15, 2019 4:01 PM (in response to omsera42)- Member Since: Sep 20, 2017
Ah, Gotcha! You said that the data was working fine before? How long had you been in that area? Do you mind sharing what kind of plan you have? If you dial #932#, what does the message say?
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Re: Data roaming not working
tmo_lauren Jun 18, 2019 6:51 AM (in response to magentatechie)- Member Since: Jul 14, 2011
Just checking in on some of the questions above!
-Lauren
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Re: Data roaming not working
magenta10339405 Nov 10, 2019 1:22 AM (in response to omsera42)- Member Since: Nov 10, 2019
I had the same issue, with Google Pixel 3L, issue was fixed after I changed APN to T-Mobile US: fast t-mobile.com.
Go to settings - Network and Internet - Mobile Network - Access Point Names and then select T-Mobile US: fast t-mobile.com