Galaxy s8 text issue

winterfalafel

    My Galaxy s8 is having trouble with a particular texting group chat since the pie update. I could send a couple pix, but not word text msgs. I tried exiting the group and restarting the chat, but a pop-up tells me the chat is already closed. I can't recreate the group for texting. I restarted the phone twice and 2 other text groups I checked are working fine, as is texting the individuals.in the problematic group. I cannot find any helpful info to resolve it online.

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      • tmo_mike_c

        Re: Galaxy s8 text issue

        That is pretty odd, but we wanna make sure you can use the service properly. Are you getting any error messages when you try to add words? Also, is this only happening when you add images and text in the message?

        • winterfalafel

          Re: Galaxy s8 text issue

          First I noticed error messages after the pie update. I haven't sent to the group text for weeks. I was getting error messages and was able to send a couple pix but not words. I don't remember what made me think to leave the text group then come back. I can't go back to it. I've seen a couple msgs from others in it. I see an alert that says I left the chat and it's inactive. When I try to send something something I don't have the option unless I select compose then add the members that were in the chat as if I was starting a new group text. However, what I send looks perpetually sending, but never gets sent.

          • tmo_mike_c

            Re: Galaxy s8 text issue

            Hey there!

             

            Did you still need help? Please check out my previous post and let us know. Thanks!

              • winterfalafel

                Re: Galaxy s8 text issue

                Hi, yes I do. Can I reply to the emails vs forum? The forum is clunky to find things. 

                 

                Sent from Yahoo Mail on Android

                 

                  On Mon, Apr 15, 2019 at 1:14 PM, tmo_mike_c<no-reply@t-mobile.com> wrote:   

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                Galaxy s8 text issue

                 

                reply from tmo_mike_c in Android products - View the full discussion

                 

                Hey there!

                 

                 

                 

                Did you still need help? Please check out my previous post and let us know. Thanks!

                 

                Reply to this message by replying to this email, or go to the message on T-Mobile Support

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              • bradycmb

                Re: Galaxy s8 text issue

                I am having a similar issue.  Every since the system update, I can't respond to any group text I'm in.  When I hit send, the text has an orange exclamation point that when I click on it says Couldn't send message and I have the choices: Resend, Delete or Edit.  I hit resend and the same thing happens. I can send an individual text.  I have been able to send to 2 people but not 3 or more.

                  • tmo_mike_c

                    Re: Galaxy s8 text issue

                    That's no good, but thanks for letting us know so we can try to figure this out. Is this happening with any numbers in the group text? Like have you tested with other numbers to see if the same thing happens? Also, have you tested messages with different character lengths? For example, a shorter message?

                  • tmo_chris

                    Re: Galaxy s8 text issue

                    Just checking in here to see how things are going.

                    • magenta8337564

                      Re: Galaxy s8 text issue

                      So I've experienced this on my S8+ as well, since the pie update. I had a group chat I could not send messages on.

                      I cleared it by deleting the entire string of chats, and starting over. It worked, but I lost my chat history.

                       

                      I was looking at C2 (yes I'm an employee) and am wondering if perhaps this has something to do with the digits known issue, but I can't find where the digits app is now in the S8+? How do you now log into digits?

                      • omarjones147

                        Re: Galaxy s8 text issue

                        High end and high priced, Samsung Galaxy S8 is supposed to be a blast to use. And it really is, but only until it starts acting strangely.

                        • tenuki

                          Re: Galaxy s8 text issue

                          Is there any fix to this?  My wife and I have an S8 and S8+, and we have been dealing with this issue since the update.  My wife called in to support and they instructed her to.do a factory reset of her phone.  This was a huge pain and did not fix the problem. 

                           

                          We pay $100/mo and these phones can't even send a text message?!?  It is so frustrating!

                          • escp4177

                            Re: Galaxy s8 text issue

                            i called samsung and they scanned my phone and found out along with the update came a bug.