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That is pretty odd, but we wanna make sure you can use the service properly. Are you getting any error messages when you try to add words? Also, is this only happening when you add images and text in the message?
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First I noticed error messages after the pie update. I haven't sent to the group text for weeks. I was getting error messages and was able to send a couple pix but not words. I don't remember what made me think to leave the text group then come back. I can't go back to it. I've seen a couple msgs from others in it. I see an alert that says I left the chat and it's inactive. When I try to send something something I don't have the option unless I select compose then add the members that were in the chat as if I was starting a new group text. However, what I send looks perpetually sending, but never gets sent.
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Can you provide a screenshot?
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Hey there!
Did you still need help? Please check out my previous post and let us know. Thanks!
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Hi, yes I do. Can I reply to the emails vs forum? The forum is clunky to find things.
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T-Mobile Support
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Galaxy s8 text issue
reply from tmo_mike_c in Android products - View the full discussion
Hey there!
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I am having a similar issue. Every since the system update, I can't respond to any group text I'm in. When I hit send, the text has an orange exclamation point that when I click on it says Couldn't send message and I have the choices: Resend, Delete or Edit. I hit resend and the same thing happens. I can send an individual text. I have been able to send to 2 people but not 3 or more.
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That's no good, but thanks for letting us know so we can try to figure this out. Is this happening with any numbers in the group text? Like have you tested with other numbers to see if the same thing happens? Also, have you tested messages with different character lengths? For example, a shorter message?
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Just checking in here to see how things are going.
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I'm having same issue. Can send pics, but not text. Works with chats of 4 total, but not 3. All others are iPhone TMobile customers on same account.
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I was able to get it fixed by doing the following:
Please go to Settings > Apps > Messages > Storage > Tap Clear data. Once
that's complete please restart your phone. This step won't delete all your
messages, but it may take a moment for them to reappear when you open the
app again. Sometimes all it takes is cleaning out parts of the software
after an update. That's a good trick to know if any of your other apps ever
start misbehaving.
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Thanks, tried that plus clearing the cache and no change in behavior.
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Hi there!
Are you getting any error messages with your texts? Also, is it happening with specific contacts or just one number?
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I receive an orange exclamation point ! and it says message failed to send. I can try to resend to no avail. It happens with specific contacts that are within my family (also T-Mobile customers) but doesn't seem to be affected with non-T-Mobile customers. For instance, it blocks group chats of me + 2 when all 3 are T-Mobile customers, but when I have me + 2 and at least one of the 2 is not a T-Mobile customer, it sends without issue.
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Hmm, that's interesting. Can you change the phone to 2G only and see if the message go through? I'm thinking there might be something going on with the Advanced Messaging feature for group messages. Please let me know if that sends.
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No change in behavior. What's strange is that it makes no difference on network or on wifi. I caved and deleted the conversation and restarted it and the message went through. This was not ideal solution but will have to live with it I guess.
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Ah okay. I know that's not an ideal fix but it's one of a couple last resorts. I'm glad that worked and thanks for coming back to let us know.
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Also see other note...messaging within Digits seems to work.
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i am having similar issues i can text every contact i have except for one. picture message will go through but word text fail. i can call this person and they call me they send a text i get it but i can't text them .NOW that's crazy
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So I've experienced this on my S8+ as well, since the pie update. I had a group chat I could not send messages on.
I cleared it by deleting the entire string of chats, and starting over. It worked, but I lost my chat history.
I was looking at C2 (yes I'm an employee) and am wondering if perhaps this has something to do with the digits known issue, but I can't find where the digits app is now in the S8+? How do you now log into digits?
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I do not ordinarily use Digits but because of your mention, activated it on my phone. I was able to send and receive messages to the same group chat that is blocked through the Samsung messaging app.
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Interesting! So, slightly off topic - how do you get to the digits menu in the S8+ now after android 9 update? I can't find the menu anymore, it seems like it changed?
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I just have S8 (no +) and access through the Digits Icon but it adds an extra step since once inside the app, then you choose messages.
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High end and high priced, Samsung Galaxy S8 is supposed to be a blast to use. And it really is, but only until it starts acting strangely.
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Is there any fix to this? My wife and I have an S8 and S8+, and we have been dealing with this issue since the update. My wife called in to support and they instructed her to.do a factory reset of her phone. This was a huge pain and did not fix the problem.
We pay $100/mo and these phones can't even send a text message?!? It is so frustrating!
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i called samsung and they scanned my phone and found out along with the update came a bug.
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Did Samsung offer a fix or have a response?
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yes resolved the problem
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Do you know what they did? I'm having the same problem.
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yes i called Samsung and explained the text problem and they remotely look in your phone found a bug that was causing the problem.CAME WITH AN UPDATE
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Thank you.
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