All replies
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Re: Galaxy s8 text issue
tmo_mike_c Apr 11, 2019 12:17 PM (in response to winterfalafel)- Member Since: Jun 25, 2012
That is pretty odd, but we wanna make sure you can use the service properly. Are you getting any error messages when you try to add words? Also, is this only happening when you add images and text in the message?
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Re: Galaxy s8 text issue
winterfalafel Apr 15, 2019 12:31 PM (in response to winterfalafel)- Member Since: Apr 8, 2019
First I noticed error messages after the pie update. I haven't sent to the group text for weeks. I was getting error messages and was able to send a couple pix but not words. I don't remember what made me think to leave the text group then come back. I can't go back to it. I've seen a couple msgs from others in it. I see an alert that says I left the chat and it's inactive. When I try to send something something I don't have the option unless I select compose then add the members that were in the chat as if I was starting a new group text. However, what I send looks perpetually sending, but never gets sent.
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Re: Galaxy s8 text issue
magenta5377831 Apr 15, 2019 12:44 PM (in response to winterfalafel)- Member Since: Jun 29, 2018
Can you provide a screenshot?
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Re: Galaxy s8 text issue
tmo_mike_c Apr 15, 2019 1:14 PM (in response to winterfalafel)- Member Since: Jun 25, 2012
Hey there!
Did you still need help? Please check out my previous post and let us know. Thanks!
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Re: Galaxy s8 text issue
winterfalafel Apr 22, 2019 2:42 PM (in response to tmo_mike_c)- Member Since: Apr 8, 2019
Hi, yes I do. Can I reply to the emails vs forum? The forum is clunky to find things.
Sent from Yahoo Mail on Android
On Mon, Apr 15, 2019 at 1:14 PM, tmo_mike_c<no-reply@t-mobile.com> wrote:
#yiv5263904505 * #yiv5263904505 a #yiv5263904505 body {font-family:Helvetica, Arial, sans-serif;}#yiv5263904505 #yiv5263904505 h1, #yiv5263904505 h2, #yiv5263904505 h3, #yiv5263904505 h4, #yiv5263904505 h5, #yiv5263904505 h6, #yiv5263904505 p, #yiv5263904505 hr {}#yiv5263904505 .yiv5263904505button td {}
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T-Mobile Support
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Galaxy s8 text issue
reply from tmo_mike_c in Android products - View the full discussion
Hey there!
Did you still need help? Please check out my previous post and let us know. Thanks!
Reply to this message by replying to this email, or go to the message on T-Mobile Support
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Re: Galaxy s8 text issue
bradycmb Apr 16, 2019 1:03 PM (in response to winterfalafel)- Member Since: Apr 16, 2019
I am having a similar issue. Every since the system update, I can't respond to any group text I'm in. When I hit send, the text has an orange exclamation point that when I click on it says Couldn't send message and I have the choices: Resend, Delete or Edit. I hit resend and the same thing happens. I can send an individual text. I have been able to send to 2 people but not 3 or more.
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Re: Galaxy s8 text issue
tmo_mike_c Apr 16, 2019 3:58 PM (in response to bradycmb)- Member Since: Jun 25, 2012
That's no good, but thanks for letting us know so we can try to figure this out. Is this happening with any numbers in the group text? Like have you tested with other numbers to see if the same thing happens? Also, have you tested messages with different character lengths? For example, a shorter message?
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Re: Galaxy s8 text issue
tmo_chris Apr 18, 2019 9:32 AM (in response to winterfalafel)- Member Since: Nov 19, 2011
Just checking in here to see how things are going.
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Re: Galaxy s8 text issue
magenta8325698 Apr 20, 2019 3:29 PM (in response to tmo_chris)- Member Since: Apr 20, 2019
I'm having same issue. Can send pics, but not text. Works with chats of 4 total, but not 3. All others are iPhone TMobile customers on same account.
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Re: Galaxy s8 text issue
bradycmb Apr 20, 2019 4:46 PM (in response to magenta8325698)- Member Since: Apr 16, 2019
I was able to get it fixed by doing the following:
Please go to Settings > Apps > Messages > Storage > Tap Clear data. Once
that's complete please restart your phone. This step won't delete all your
messages, but it may take a moment for them to reappear when you open the
app again. Sometimes all it takes is cleaning out parts of the software
after an update. That's a good trick to know if any of your other apps ever
start misbehaving.
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Re: Galaxy s8 text issue
magenta8325698 Apr 20, 2019 5:12 PM (in response to bradycmb)- Member Since: Apr 20, 2019
Thanks, tried that plus clearing the cache and no change in behavior.
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Re: Galaxy s8 text issue
tmo_mike_c Apr 22, 2019 11:20 AM (in response to magenta8325698)- Member Since: Jun 25, 2012
Hi there!
Are you getting any error messages with your texts? Also, is it happening with specific contacts or just one number?
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Re: Galaxy s8 text issue
magenta8325698 Apr 22, 2019 2:20 PM (in response to tmo_mike_c)- Member Since: Apr 20, 2019
I receive an orange exclamation point ! and it says message failed to send. I can try to resend to no avail. It happens with specific contacts that are within my family (also T-Mobile customers) but doesn't seem to be affected with non-T-Mobile customers. For instance, it blocks group chats of me + 2 when all 3 are T-Mobile customers, but when I have me + 2 and at least one of the 2 is not a T-Mobile customer, it sends without issue.
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Re: Galaxy s8 text issue
tmo_mike_c Apr 23, 2019 8:05 AM (in response to magenta8325698)- Member Since: Jun 25, 2012
Hmm, that's interesting. Can you change the phone to 2G only and see if the message go through? I'm thinking there might be something going on with the Advanced Messaging feature for group messages. Please let me know if that sends.
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Re: Galaxy s8 text issue
magenta8325698 Apr 23, 2019 8:35 AM (in response to tmo_mike_c)- Member Since: Apr 20, 2019
No change in behavior. What's strange is that it makes no difference on network or on wifi. I caved and deleted the conversation and restarted it and the message went through. This was not ideal solution but will have to live with it I guess.
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Re: Galaxy s8 text issue
tmo_mike_c Apr 24, 2019 6:44 AM (in response to magenta8325698)- Member Since: Jun 25, 2012
Ah okay. I know that's not an ideal fix but it's one of a couple last resorts. I'm glad that worked and thanks for coming back to let us know.
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Re: Galaxy s8 text issue
magenta8325698 Apr 22, 2019 2:21 PM (in response to tmo_mike_c)- Member Since: Apr 20, 2019
Also see other note...messaging within Digits seems to work.
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Re: Galaxy s8 text issue
escp4177 May 5, 2019 4:35 PM (in response to tmo_mike_c)- Member Since: May 5, 2019
i am having similar issues i can text every contact i have except for one. picture message will go through but word text fail. i can call this person and they call me they send a text i get it but i can't text them .NOW that's crazy
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Re: Galaxy s8 text issue
magenta8337564 Apr 22, 2019 12:01 PM (in response to winterfalafel)- Member Since: Apr 22, 2019
So I've experienced this on my S8+ as well, since the pie update. I had a group chat I could not send messages on.
I cleared it by deleting the entire string of chats, and starting over. It worked, but I lost my chat history.
I was looking at C2 (yes I'm an employee) and am wondering if perhaps this has something to do with the digits known issue, but I can't find where the digits app is now in the S8+? How do you now log into digits?
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Re: Galaxy s8 text issue
magenta8325698 Apr 22, 2019 2:15 PM (in response to magenta8337564)- Member Since: Apr 20, 2019
I do not ordinarily use Digits but because of your mention, activated it on my phone. I was able to send and receive messages to the same group chat that is blocked through the Samsung messaging app.
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Re: Galaxy s8 text issue
magenta8337564 Apr 22, 2019 2:18 PM (in response to magenta8325698)- Member Since: Apr 22, 2019
Interesting! So, slightly off topic - how do you get to the digits menu in the S8+ now after android 9 update? I can't find the menu anymore, it seems like it changed?
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Re: Galaxy s8 text issue
magenta8325698 Apr 22, 2019 2:23 PM (in response to magenta8337564)- Member Since: Apr 20, 2019
I just have S8 (no +) and access through the Digits Icon but it adds an extra step since once inside the app, then you choose messages.
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Re: Galaxy s8 text issue
omarjones147 May 13, 2019 7:51 AM (in response to winterfalafel)- Member Since: May 12, 2019
High end and high priced, Samsung Galaxy S8 is supposed to be a blast to use. And it really is, but only until it starts acting strangely.
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Re: Galaxy s8 text issue
tenuki Jun 5, 2019 8:33 PM (in response to winterfalafel)- Member Since: May 18, 2018
Is there any fix to this? My wife and I have an S8 and S8+, and we have been dealing with this issue since the update. My wife called in to support and they instructed her to.do a factory reset of her phone. This was a huge pain and did not fix the problem.
We pay $100/mo and these phones can't even send a text message?!? It is so frustrating!
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Re: Galaxy s8 text issue
escp4177 Jun 6, 2019 2:56 AM (in response to winterfalafel)- Member Since: May 5, 2019
i called samsung and they scanned my phone and found out along with the update came a bug.
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Re: Galaxy s8 text issue
magenta8946562 Jun 15, 2019 1:35 PM (in response to escp4177)- Member Since: Jun 15, 2019
Did Samsung offer a fix or have a response?
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Re: Galaxy s8 text issue
escp4177 Jun 16, 2019 3:43 AM (in response to magenta8946562)- Member Since: May 5, 2019
yes resolved the problem
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Re: Galaxy s8 text issue
magenta8946562 Jun 16, 2019 8:18 AM (in response to escp4177)- Member Since: Jun 15, 2019
Do you know what they did? I'm having the same problem.
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Re: Galaxy s8 text issue
escp4177 Jun 16, 2019 10:03 AM (in response to magenta8946562)- Member Since: May 5, 2019
yes i called Samsung and explained the text problem and they remotely look in your phone found a bug that was causing the problem.CAME WITH AN UPDATE
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Re: Galaxy s8 text issue
magenta8946562 Jun 16, 2019 7:21 PM (in response to escp4177)- Member Since: Jun 15, 2019
Thank you.