No voicemail notification on unlocked AT&T S7

whimsyraj
whimsyraj Mar 20, 2019 11:33 AM
  • Member Since: Dec 1, 2018

    I have an unlocked Samsung S7 and switched to T-Mobile.  I cannot get notification that I have a new voicemail.  I only know I have a message if I call my voicemail.  Visual Voicemail doesn't work either.  I have sooooo many tickets and no one can fix the problem.  Anyone else have this issue. Any work arounds?

    • 1478 Views
    • 4 Replies
    • Latest reply on Oct 18, 2019 10:58 PM by magenta7540941

      All replies

      • snn555

        Re: No voicemail notification on unlocked AT&T S7

        snn555 Mar 14, 2019 6:55 PM (in response to whimsyraj)
        • Member Since: May 3, 2017

        Just make sure the APN  settings are all correct.

        APN & data settings

        1. From any Home screen, tap Apps.
        2. Tap Settings.
        3. Scroll to 'NETWORK CONNECTIONS,'  then tap More networks.
        4. Tap Mobile networks.
        5. Tap Access Point Names.
        6. To reset your APN, tap the Menu icon and then tap Reset to default.
        7. If available, tap the T-Mobile US LTEAPN (the bullet point fills with green).
        8. To verify your APN, tap T-Mobile US LTE with the bullet point filled with green.
        9. Verify and update the following settings for the Data APN:
          • Name: T-Mobile US LTE
          • APN: fast.t-mobile.com
          • Proxy: <Not set>
          • Port: <Not set>
          • Username: <Not set>
          • Password: <Not set>
          • Server: <Not set>
          • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
          • Multimedia message proxy: <Not set>
          • Multimedia message port: <Not set>
          • MCC: 310
          • MNC: 260
          • Authentication type: None
          • APN Type: default,supl,mms OR Internet+MMS
            • Default Android provides a text field to enter: default,supl,mms
            • Samsung provides an Internet+MMS radio button to select.
          • APN protocol: IPv6
          • APN roaming protocol: IPv4
          • Turn APN on/off: APN turned on
          • Bearer: Unspecified
          • Mobile virtual network operator type: None
          • Mobile virtual network operator value: <Not set>
        10. Tap the Menu key in the top right.
        11. Tap Save.
        12. Tap the desired APN profile you want to use. The bullet point fills with green next to the APN profile.
        • tmo_chris

          Re: No voicemail notification on unlocked AT&T S7

          tmo_chris Mar 18, 2019 10:11 AM (in response to whimsyraj)
          • Member Since: Nov 19, 2011

          Checking in here to see how things are going? Did setting the APN help?

          • magenta7540941

            Re: No voicemail notification on unlocked AT&amp;T S7

            magenta7540941 Oct 18, 2019 10:58 PM (in response to whimsyraj)
            • Member Since: Jan 25, 2019

            Not sure if related, but I also have a Galaxy S7 from AT&T that's unlocked. I'm using the settings that snn555 posted, except for the following:

            • APN protocol: IPv4
            • Turn APN on/off: APN turned off

            I have to set APN to IPv4 because setting it to IPv6 breaks my ability to use the web. I'm not sure why. In any case, the issue is that if I don't install and enable TMobile's Visual Voicemail app, then if I don't reboot my phone each day, voicemail notifications stop appearing until I reboot my phone. Leaving the Visual Voicedmail enabled isn't a problem, but this app is buggy and has a tendency to show you some annoying message about not being able to connect to the network several times a day. When I disabled the app, I had to start rebooting my phone each day again.