T mobile service on i95 from Maryland to Florida

magenta6846951

    I am somewhat new to T mobile having switched From VZW, and I switched because of the little perks such as Netflix and international travel and so on.  HOWEVER....your signal flat out is terrible!

     

    For example, along i95 from Maryland to Florida signal is flat out weak and or nonexisten!  This is purely unacceptable! Looking at your coverage maps along this very straight forward route versus reality is a flat out lie.  Now I carry 2 phones and XR and an iPhone 7 both on T mobile.  Heck I got the XR for the esim option which T mobile has yet to support on post paid accounts only prepaid which was a gimmick to existing customers who have been long waiting for this feature.  Basically a bait a switch tactic to say he we promised something about esim by the end of 2018.  But that’s for another discussion.  Point is you all were fined heavily for your illegitimate practices and yet we seem to be back to false promises.  Simple solution is go back to my VZW service which I still have 6 lines on my account and moved 4 out of the 10 to TMO or ride this out.  You walk into a grocery store and it’s like a dark hole.  No signal.  Sure VZW has dropped calls but nothing compared to TMO.  Something needs to change! You all are in the process of buying sprint towers which by the way Sprint CDMA is terrible with no LTE over voice still.  It’s like going out of the frying pan into the fire.  TMO stores seem to be on every corner like a 7-11 but customer service and cellular service is absolutely terrible!  While I’m at it, get esim working already and stop acting like customers will stick around.  Last I check your paychecks rely on customers and customer retention. 

      All replies

      • syaoran

        I am more inclined to think the issue is the craptastic radios used in your iPhones.  Have you tried a different phone(s) to see if your devices are the issue?  Verizon might have a tower closer to where you are, which would explain the better service with a devices that are known for their terrible radios. 

        • tmo_mike_c

          Service issues are a pain and we want folks to know what our coverage expectations are. With that being said, the service can change over long stretches of interstates and highways. How we handle this is to look at any intersections or cross streets you're going through and file Service Complaints to have our engineers look into the service further.

            • syaoran

              Some places just aren't worth the effort to cover.  There is a small (about a quarter mile) of I81 about half way between Roanoke and Blacksburg in western Virginia where no company has service.  There is nothing there either but trees and mountains.  The cost to put up a tower for that really doesn't sound worth the expense. 

                • tmo_mike_c

                  I hear what you're saying. Ideally, we'd like to cover everywhere, but realistically, we know we have some gaps. Our engineers are aware of where those gaps are, and if it's an area we can improve, we will.

                  • magenta6846951

                    I am no where near I-81 in Virginia, far more westerly and rural that traveling through Richmond/Midlothian areas and losing LTE to 4G or perhaps in Fredericksburg having no signal whatsoever.  Pretty sure Savanna Georgia should have some coverage, nope..no signal or Palm Bay Florida...nope no signal.  Very Weak Signal in Pembroke Pines Florida, pretty densely populated area in South Florida Close Fort Lauderdale / Miami.  I question the coverage map heavily and the integrity of the services sold.

                  • magenta6846951

                    This is 1000 miles of a single interstate and a major one at that.  As to my original post, I went ahead and moved one of my numbers back to VZW.  I just couldn't stand how bad the reception TMO had provided coupled with the Team of "Experts" who basically deflect responsibility to resolve matters. Happy to say VZW is on esim now and my signal has been nothing short of superior domestically.