All replies
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Re: Galaxy S9- Read Confirmation notice since last update
gizmogirl Nov 13, 2018 2:02 PM (in response to mrsjhmaroney2017)- Member Since: Nov 13, 2018
1 of 1 people found this helpfulNice reminder for the feature but wish there was a checkbox "do not show this message again" on the pop-up.... that's like standard code they left out! Anyway, here's how I fixed it:
- Since it only happens on new messages, have someone send a test text or text yourself
- When you get the pop-up, click the "Turn On" option
- Then go to Settings > Chat Settings > Read Receipts and Turn it off AGAIN
- Send another test text and it shouldn't give you that pop-up again!
UPDATE: You have to do the same steps above when Composing a New Message. It popped up again when I went to send a New Message. Hope that's the last time!
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Re: Galaxy S9- Read Confirmation notice since last update
froste88 Nov 14, 2018 10:16 AM (in response to mrsjhmaroney2017)- Member Since: Nov 14, 2018
3 of 3 people found this helpfulThis is a copy paste from T Mobile Support. It fixed this issue for me immediately.
You will need to clear the data out of the messaging application. No worries though, this does not delete any of your information.
Here are the steps:
From the Home screen, swipe up on an empty spot to open the Apps tray. Tap Settings > Apps . Tap the desired application in the default list. To display preinstalled apps, tap Menu > Show system app s. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE
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Re: Galaxy S9- Read Confirmation notice since last update
omni82 Jun 20, 2019 9:14 AM (in response to froste88)- Member Since: Jun 20, 2019
This finally solved the problem for me. No other solutions worked.
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Re: Galaxy S9- Read Confirmation notice since last update
tmo_amanda Nov 16, 2018 8:25 AM (in response to mrsjhmaroney2017)- Member Since: Oct 4, 2012
Happy Friday, mrsjhmaroney2017!
You have two helpful suggestions here. Did either of them work for you?
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Re: Galaxy S9- Read Confirmation notice since last update
tmo_amanda Nov 19, 2018 10:35 AM (in response to mrsjhmaroney2017)- Member Since: Oct 4, 2012
It's me again! Just checking in one last time to see if you were able to make the read confirmation disappear and if so what steps did you take.
Keep us posted!
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Re: Galaxy S9- Read Confirmation notice since last update
mep Nov 19, 2018 11:52 AM (in response to tmo_amanda)- Member Since: Nov 19, 2018
I've tried both suggestions and neither one worked. This is also being reported by other Galaxy S9 T-Mobile users on another forum. It's related to the latest update.
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Re: Galaxy S9- Read Confirmation notice since last update
gizmogirl Nov 19, 2018 12:06 PM (in response to tmo_amanda)- Member Since: Nov 13, 2018
My solution: "Turn On then turn Off" only works on messages from prior contacts. When you get a message from a new contact or contact you haven't recently texed with, it asks again. Sigh.
I DID delete the Cache. Didn't work to fix the Read Receipt pop up.
I DID NOT delete the DATA - I believe that WILL get rid of my messages contrary to what is written above. The Data storage is a very high amount so I can't imagine that if delete it, my messages will remain. I search my messages often references information so I don't want to delete all of them.
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Re: Galaxy S9- Read Confirmation notice since last update
froste88 Nov 19, 2018 12:12 PM (in response to gizmogirl)- Member Since: Nov 14, 2018
I had this fear as well, but my messages remained. I was in a chat with a Tmobile staffer and asked her for confirmation before I did it. For 1 second, all my messages were gone, but then they all appeared. I assume it was just a visual thing. Anyway, my messages are fine.
Go with your heart, or back up your stuff. But the process worked for me.
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Re: Galaxy S9- Read Confirmation notice since last update
froste88 Nov 19, 2018 12:15 PM (in response to froste88)- Member Since: Nov 14, 2018
I honestly can't stress enough how helpful the Chat was. I spent more time logging into my tmobile account than they did fixing my problem. It was awesome.
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Re: Galaxy S9- Read Confirmation notice since last update
mep Nov 19, 2018 12:23 PM (in response to froste88)- Member Since: Nov 19, 2018
That's good to hear, but I just tried the suggested fixes again and neither one worked for me. No, you won't lose your messages if you delete both the data and the cache.
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Re: Galaxy S9- Read Confirmation notice since last update
irishtrash Mar 28, 2019 8:27 PM (in response to gizmogirl)- Member Since: Apr 9, 2018
I did this just now.
It doesn't delete all your messages.
When I opened the Messages app again after clearing the data, it took a couple of seconds to load but they did show back up, including multimedia messages.
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Re: Galaxy S9- Read Confirmation notice since last update
irishtrash Apr 2, 2019 4:52 PM (in response to irishtrash)- Member Since: Apr 9, 2018
On the other hand it didn't handle the issue, just went away for a minute.
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Re: Galaxy S9- Read Confirmation notice since last update
magenta8962494 Jun 17, 2019 9:14 AM (in response to gizmogirl)- Member Since: Jun 17, 2019
The function "Delete data" temporarily erases the data, but it returns IMMEDIATELY! No need to fear, especially if this will resolve this issue.
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Re: Galaxy S9- Read Confirmation notice since last update
vital04 Nov 20, 2018 1:29 PM (in response to mrsjhmaroney2017)- Member Since: Nov 20, 2018
I tried all of the suggestions also. This is so irritating. I hate the message and I am not turning it on. There has to be another way to get this message to stop!
It appears this is a t mobile issue? Please fix it fast. I do not want to switch to verizon but its that irritating.
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Re: Galaxy S9- Read Confirmation notice since last update
wardbomber Nov 20, 2018 2:23 PM (in response to vital04)- Member Since: Nov 20, 2018
I agree. This is the most insanely annoying thing. I'm considering switching my entire family to Verizon. At best this is very unprofessional and amateurish that they didn't know this would happen, at worst, they planned this.
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Re: Galaxy S9- Read Confirmation notice since last update
tmo_amanda Nov 26, 2018 9:37 AM (in response to vital04)- Member Since: Oct 4, 2012
Hey, vital04 and wardbomber!
I'm bummed to hear that you're also having issues with the read confirmation pop-ups. I'm sure it's not convenient to deal with by any means. I'm not sure how switching services will help as this is an issue with the Android software, but we'd like to work with you to get this solved. If you've already tried all of the above recommendations, we'd like you to try completing a master reset on your phone. Some users shy away from this option because in the past it wasn't as simple to back up and restore all of your saved data. Please give it a shot (make sure to back up your info) then try turning off the read confirmation option.
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Re: Galaxy S9- Read Confirmation notice since last update
mep Nov 26, 2018 10:43 AM (in response to tmo_amanda)- Member Since: Nov 19, 2018
Well, I've been with T-Mobile for over 10 years and, although I'm not happy about this situation I'm not jumping ship. And, unless someone performs a master reset and confirms that it's the fix, I'm not doing that either. It's still not as simple as you make it seem, and it seems like overkill without a guarantee that it will work.
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Re: Galaxy S9- Read Confirmation notice since last update
mep Nov 26, 2018 12:48 PM (in response to mep)- Member Since: Nov 19, 2018
This seems to be an issue between the stock Samsung messaging app and the recent update. I installed Google's messaging app and I'm not getting the pop up.
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Re: Galaxy S9- Read Confirmation notice since last update
tmo_amanda Nov 27, 2018 3:45 PM (in response to mep)- Member Since: Oct 4, 2012
Thanks for the update, mep.
I'm curious for those still having issues -- are you using a T-Mobile owned S9 or unlocked S9? Can you also confirm the software version? I'm going to see if there's anything else we can do to get these pesky notices to go away.
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Re: Galaxy S9- Read Confirmation notice since last update
mep Nov 27, 2018 3:57 PM (in response to tmo_amanda)- Member Since: Nov 19, 2018
I own my phone but it's still locked. Android 8.0. Thank you.
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Re: Galaxy S9- Read Confirmation notice since last update
tmo_mike_c Nov 29, 2018 8:56 AM (in response to mep)- Member Since: Jun 25, 2012
Thanks for that info. This could be something that'll need to be updated with the Samsung Messaging app. Have you gotten any notification for an update on that app or can you check to see if there's an update for it?
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Re: Galaxy S9- Read Confirmation notice since last update
mep Nov 29, 2018 10:31 AM (in response to tmo_mike_c)- Member Since: Nov 19, 2018
There have been no recent updates to the messaging app, nor are any currently available.
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Re: Galaxy S9- Read Confirmation notice since last update
magenta6945021 Nov 29, 2018 1:17 PM (in response to mrsjhmaroney2017)- Member Since: Nov 29, 2018
Mine started doing it immediately after the update from Samsung. It does it on new contacts as well as old contacts every time. Android 8.0. And t mobiles go to response for everything is always factory reset. Something in the update that Samsung did is the problem.
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Re: Galaxy S9- Read Confirmation notice since last update
tmo_amanda Dec 3, 2018 7:17 AM (in response to magenta6945021)- Member Since: Oct 4, 2012
Thanks for the update. Yes, the last resort is generally a master reset when issues occur after a software update. Most times, that does the trick. We have passed along feedback about the latest Samsung update. If we receive any other recommended steps that haven't been mentioned in this thread to clear the read notification option, we'll be sure to share them here.
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Re: Galaxy S9- Read Confirmation notice since last update
dbosley3@gmail.com Dec 5, 2018 8:06 AM (in response to mrsjhmaroney2017)- Member Since: May 18, 2018
I just tried the suggested fix for this issue by clearing my data and cache in the messaging app. After doing this, I went into the Settings > Chat Settings of the Messages app, and I noticed that the "Send read receipt" was turned on as well as the "Share typing indications." When I turned those both off again and went into a new message, I still got the prompt about sending a read receipt. I'm suggesting that for those of you that this action cleared up your problem, it may be because you actually activated the read response rather than just getting it to quit asking if you wanted to send it. This problem is so obnoxious.
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Re: Galaxy S9- Read Confirmation notice since last update
rdssle Dec 13, 2018 2:09 PM (in response to mrsjhmaroney2017)- Member Since: Dec 13, 2018
T-Mobile!!! Please help with this issue!
I've done all these "fixes" and more; I haven't done a master reset or reset of my personalized settings since this makes no sense to me. None of the suggested fixes work! If I have to reset my entire phone to fix what is so clearly a software update issue, I'm with those above in considering moving my LONG-TIME loyalty to Verizon. I don't want to do this. I want to stay with T-Mobile. I want to keep using an Android phone. I want to keep using a Samsung phone. I have already spent an hour on the phone with Customer Care. I don't want to spend hours resetting up my phone! My children would like me to switch to an iPhone, but I have stayed with Android because I love the flexibility. It feels like the latest updates are taking away that flexibility. In the past month, I have also had updates to my photo and calendar apps change my settings, etc.; such a pain!
Are you listening T-Mobile!!! Please fix this issue!
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Re: Galaxy S9- Read Confirmation notice since last update
symfit Dec 15, 2018 8:45 PM (in response to mrsjhmaroney2017)- Member Since: Dec 15, 2018
I have a Note 9 and after the last Samsung update I started getting the same turn on read confirmation and no matter how many times I hit cancel it doesn't stop the pop up window from coming up again. I spent 2 hours troubleshooting with T-Mobile and then Samsung Tech Experts with no avail. I performed a master reset and it did nothing to fix the pop up issue. All I know is my phone worked perfectly before the last update. Why are only some of the S9's and Note 9's affected? When will a fix be put out?
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Re: Galaxy S9- Read Confirmation notice since last update
syaoran Dec 16, 2018 6:13 AM (in response to symfit)- Member Since: Oct 28, 2018
Okay. I have done a bit of testing with my Note 9. This issue is specific to N960USQS1ARK1. When flasing back with a full wipe to the previous buuld, no issue. Flashing the full 1ARK1 image also brings the issue back. Flashing to the latest U1 build, no issue. A factory reset makes absoluty no difference.
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Re: Galaxy S9- Read Confirmation notice since last update
symfit Dec 17, 2018 12:24 PM (in response to syaoran)- Member Since: Dec 15, 2018
Thank you. How do I flash back to the previous build?
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Re: Galaxy S9- Read Confirmation notice since last update
syaoran Dec 17, 2018 12:47 PM (in response to symfit)- Member Since: Oct 28, 2018
Head on over to XDA Developers to the S9 sub-forum. There are plenty of guides there and links to everything you need to do so.
I could post a guude here, but flashing devices seems to be a taboo subject here.
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Re: Galaxy S9- Read Confirmation notice since last update
gusscrazybass Jan 21, 2019 8:57 PM (in response to mrsjhmaroney2017)- Member Since: Jan 21, 2019
Hi, I tried reaching out to tech, even got Samsung on the phone with there tech support and 2 techs said it's not gonna change because it's not a big enough issue and said I need to get a refurbished phone. It really got me upset I have been a customer for 8 years and they treated me like trash. Very disappointed on how they treated me. It is a known problem but they said it won't be fixed because " I'm being honest with you, we will make a ticket but it will not be fixed. I told him I spent 900 on the phone and I didnt pay for this to happen. He said I could.get a new phon but it wouldn't be new just refurbished. I feel like I got scammed.
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Re: Galaxy S9- Read Confirmation notice since last update
syaoran Jan 22, 2019 4:38 AM (in response to gusscrazybass)- Member Since: Oct 28, 2018
It's probably not a big enough issue for them to bother with. Just like the regularly annoying roaming prompts that are specific to the T-Mobile firmware when roaming. No one seems to care, including Samsung. If you think this is bad though, I'm guessing you have never owned an LG device.
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Re: Galaxy S9- Read Confirmation notice since last update
soltis2785 Feb 21, 2019 6:20 AM (in response to mrsjhmaroney2017)- Member Since: Feb 21, 2019
1 of 1 people found this helpfulSTILL AN ISSUE! WHY won't this go away! I pay a lot of money to have a phone that works WITHOUT having to do a master reset on the phone and deal with trying to back everything up! This is frustrating! I figured after the update today it would have been fixed...WRONG!
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Re: Galaxy S9- Read Confirmation notice since last update
tomiyo Mar 15, 2019 9:30 AM (in response to mrsjhmaroney2017)- Member Since: Mar 15, 2019
The only reason the pop ups stop when ulis clear data in messaging app settings is because it turns on the read confirmations and shared typing indicators
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Re: Galaxy S9- Read Confirmation notice since last update
katycomputersystems Mar 24, 2019 6:40 PM (in response to tomiyo)- Member Since: Jun 6, 2017
Any update on this issue? It is a nuisance.
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Re: Galaxy S9- Read Confirmation notice since last update
stumpjumper Apr 6, 2019 10:46 AM (in response to mrsjhmaroney2017)- Member Since: Apr 6, 2019
I keep having the same problem! I would like it to end!
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Re: Galaxy S9- Read Confirmation notice since last update
katycomputersystems Apr 6, 2019 10:49 AM (in response to stumpjumper)- Member Since: Jun 6, 2017
It makes messaging unusable. Thankfully, I rarely use texting.
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Re: Galaxy S9- Read Confirmation notice since last update
kathyinca Apr 10, 2019 11:33 PM (in response to mrsjhmaroney2017)- Member Since: Apr 10, 2019
I began having the same problem with my Note8 after yesterday's update to Android Pie/9. It's driving me crazy! If the suggestions here don't work, I'm switching to a non-stock messaging app. It's truly ridiculous that they haven't fixed such an annoying problem after months of complaints.
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Re: Galaxy S9- Read Confirmation notice since last update
katycomputersystems Apr 11, 2019 2:54 AM (in response to kathyinca)- Member Since: Jun 6, 2017
+1
Only thing holding me back is the multi-line feature of the native app. The other thing I don't like about native app is its use of screen space. Why does it need the top 40% of the screen to say "Messages....51 unread messages"?
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Re: Galaxy S9- Read Confirmation notice since last update
druesche Jul 1, 2019 7:09 AM (in response to mrsjhmaroney2017)- Member Since: Jul 1, 2019
Can confirm this is also happening on s10+. Using the google messaging app is the only workaround that I have found atm..
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Re: Galaxy S9- Read Confirmation notice since last update
dhfarmins Jul 9, 2019 11:55 AM (in response to mrsjhmaroney2017)- Member Since: Mar 25, 2017
Just, wow, wow, wow. This is lame. I'm sorry. I'm a very loyal, long term T-Mobile/Samsung customer, and all I can say is how disappointed I am in the lack of response in resolving this issue. I have it on my Note 8, same as everyone here, since last update. Obviously, master reset, clear cache/memory nor any other procedure fixes this. It is a KNOWN PROBLEM. Messaging is my most used application. This is EXTREMELY annoying, and whether the fault lies with T-Mobile or Samsung the lack of response is extremely unprofessional and unacceptable. I know T-Mobile support has tried to be helpful but obviously this needs to be referred to the highest level necessary to fix the problem. And that's just not happening. It's been way longer than is acceptable and the problem still has not been fixed. I don't know what more to say, there's nothing we can do but wait. I hope it gets resolved soon.
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Re: Galaxy S9- Read Confirmation notice since last update
benrileycd Jul 27, 2019 2:38 PM (in response to mrsjhmaroney2017)- Member Since: Jan 4, 2018
Can confirm this is happening on S10e as well. Looks like it started in November '18 and there is still no fix 8 months later? This is likely a very simple coding error and I want my money's worth.