I have had it with the bad customer service. On November 8th, I ordered the One Plus 6T. Shipping dates moved around 3 times since then. I've called into customer care a few times to see what the real story is because I am on a Sprint lease at the end of the contract. The goal was to seamlessly switch over from one carrier to the other. Sprint has been giving me the run-around for a while and I am fed up with it, so I figured why not try something else? Well I ordered my phone on the 8th of November. They couldn't give me an order number or anything because they said my card was declined. I called in 10 minutes later and the support agent was happy to help and the card was processed. Whatever. Next thing. I called in a few days later because it was past the shipping date and the support agent told me that it was backordered (again whatever, I get it). However this one had a bit of an attitude with me. Last "whatever". I called in today because instead of showing a ship date, it shows "unavailable". I messaged the rep on the webpage and she told me it was sent out on the 13th... I called into customer care and they said it hasen't even left the warehouse. WHERE IS THE DISCONNECT?? I haven't felt this way with a customer service with any company I have worked with in the past. I know that these calls are probably annoying to the customer service reps, but this is a service T-Mobile provides and it is concerning to me as a new customer... I paid 8.99 for free 2-day shipping (girl said she would credit it back onto my account later... that's reassuring...). I want that back. It was useless from the start. Please do something. Pay it forward. If it isn't for me, make it better for others. Thank you.