Unable to view security cameras via cellular...

tecster

    I currently have a Lorex (FLIR) home security camera system. Up until two months ago, we were on the Verizon network, we swapped over to T-Mobile and up until two days ago we had no problem viewing the live camera views... For some reason, now it will not load them unless I am on the same network as the cameras (aka while at home...).

     

    Couple things I've tried is contacting Lorex Technical Support, they stated that it's a port issue within my router...after opening some ports it didn't fix the issue. I did some Googling and found out that other T-Mobile customers were having similar issues with various security systems. To determine if it is a Carrier issue vs a home network issue, I downloaded the Lorex Secure iOS application on a friends iPhone, I logged into the cameras no problem and viewed them from her Sprint Network phone...

     

    What can I do? What gives TMobile....

     

    I want to stay with you guys but my security cameras are really important to me...

      All replies

      • bassman2018

        I struggled with this too. It used to work fine and suddenly did not. I heard it has something to do with tMobiles iPV6 rollout which is different than others and breaks this thing. I found a work around is just turn on a VPN before accessing the cameras (like tunnelbear, or expressvpn). Seems to work fine after that.

        1 of 1 people found this helpful
        • tmo_chris

          Hey there. Apple started transitioning to iPv6-Only network services and we are assisting them with this effort. You will want to check Lorex to see if they have iPv6 only support.

          1 of 1 people found this helpful
          • kellythegreat

            Just got off the phone with lorex support.  they eventually got to "Well, that is the origin of the issue, unfortunately to get connected you might need to get a 4G mobile data service".  so no work around from lorex.  I was informed they don't work with Tmobile, that Tmobile uses 5G.

            1 of 1 people found this helpful
            • randy3004

              Re: Unable to view security cameras via cellular...

              • Am having the same problem with my lorex cameras AGAIN somebody need to work on something to fix this problem we have to be able to watch ours homes remotly
              1 of 1 people found this helpful
              • magenta3949499

                My security cams started working with the latest iPhone update as of today. Finally, it appears that Apple and T-Mobile are working together and my security cam problem is fixed.

                • magenta9097681

                  this just happened to me 3 days ago with samsung cams.....can access them in any wifi system but not on LTE without a VPN....... We all need a straight answer from you TMOBILE.....Is this an LTE Issue or a 3rd party product issue? I spent 3 hours on the phone today and all you, samsung, and apple did was blame each other and accomplished nothing.

                    • jalal1985

                      I have the exact same camera and the exact same issue. T- mobile, please help us. This was not an issue when I had AT&T. My modem support both IPv4 and IPv6 so I do not think that this is the issue

                      Thanks

                      Jalal

                        • tidbits

                          Re: Unable to view security cameras via cellular...

                          jalal1985 wrote:

                           

                          I have the exact same camera and the exact same issue. T- mobile, please help us. This was not an issue when I had AT&T. My modem support both IPv4 and IPv6 so I do not think that this is the issue

                          Thanks

                          Jalal

                          That is the issue.  Regardless if you modem supports IPv6/4 doesn't mean the devices connected to it support it.  Your camera only supports IPv4 so when you trying to connect to it since iPhones only support IPv6 it will not connect.  T-Mobile does not support IPv4 either. Check your router if they support tunneling.  Modems do not support this.

                          1 of 1 people found this helpful
                      • magenta4408073

                        I've been reading up on this issue for about a week and a half now. Spoke with Lorex (Security Camera Company), T-Mobile, and Apple. It's true that they all point the finger at the other guy. After that, I followed up with two technical engineers that a good friend of mine works with. Here's the deal: It's not on Apple. It's T-Mobile that rolled out IPv6 networks only. They don't use IPv4 anymore. Our security systems need IPv4. My sister has an iPhone 8 with another carrier and we connect to my camera's without an issue. An article I read said that we're running out of IPv4-IP addresses, but still have enough to go around for another 15 years, and that there's no need to rush to IPv6. Anyway, for some reason T-Mobile has done this. In the meantime I was looking in to setting up a good VPN for my home router and iPhone, for other reasons. Smart, security reasons. Since my security camera app on my phone shows up to my security camera's at home after running through the VPN server, and not my T-Mobile device, the connection is instantly made. A much safer connection, I might add. Camera's get hacked all the time. So that's the work around that I settled on.The VPN solved it, but not after a couple of headaches. And no thanks to customer service. If we know about this issue, I'm confident that the good people at T-Mobile tech support MUST know. They kept saying "We're going to adjust some settings on our end and hopefully speed up your connection. That's probably why you're not connecting to your camera's." I would've much rather just heard, "Our product no longer supports IPv4 reliant devices". I've been with T-Mobile for about 17 years. Apart from this issue, nothing else to complain about.

                          • tidbits

                            magenta4408073 wrote:

                             

                            I've been reading up on this issue for about a week and a half now. Spoke with Lorex (Security Camera Company), T-Mobile, and Apple. It's true that they all point the finger at the other guy. After that, I followed up with two technical engineers that a good friend of mine works with. Here's the deal: It's not on Apple. It's T-Mobile that rolled out IPv6 networks only. They don't use IPv4 anymore. Our security systems need IPv4. My sister has an iPhone 8 with another carrier and we connect to my camera's without an issue. An article I read said that we're running out of IPv4-IP addresses, but still have enough to go around for another 15 years, and that there's no need to rush to IPv6. Anyway, for some reason T-Mobile has done this. In the meantime I was looking in to setting up a good VPN for my home router and iPhone, for other reasons. Smart, security reasons. Since my security camera app on my phone shows up to my security camera's at home after running through the VPN server, and not my T-Mobile device, the connection is instantly made. A much safer connection, I might add. Camera's get hacked all the time. So that's the work around that I settled on.The VPN solved it, but not after a couple of headaches. And no thanks to customer service. If we know about this issue, I'm confident that the good people at T-Mobile tech support MUST know. They kept saying "We're going to adjust some settings on our end and hopefully speed up your connection. That's probably why you're not connecting to your camera's." I would've much rather just heard, "Our product no longer supports IPv4 reliant devices". I've been with T-Mobile for about 17 years. Apart from this issue, nothing else to complain about.

                            Since iOS 9 apple themselves dropped support for IPv4. They even force app developers to migrate over to IPv6 

                             

                            Some reference

                             

                            Starting in June, Apple will require iOS apps to support IPv6 | ZDNet

                              • magenta4408073

                                Maybe they're still rolling it out, because the iPhone worked yesterday on another carrier to check the same IPv4 camera device. But still, T-Mobile doesn't just come out and say that they shut down all IPv4 for iPhones. There's no accountability there because they don't want to lose business. However, this a deal breaker for many people.

                                  • tidbits

                                    magenta4408073 wrote:

                                     

                                    Maybe they're still rolling it out, because the iPhone worked yesterday on another carrier to check the same IPv4 camera device. But still, T-Mobile doesn't just come out and say that they shut down all IPv4 for iPhones. There's no accountability there because they don't want to lose business. However, this a deal breaker for many people.

                                    T-Mobile has already came out and said they are going to go full IPv6 and hit their deadline (2015 iirc in line with iOS 9 moving fully IPv6).  They announced this in 2013 or some time before that.

                                     

                                    The reason it works on another carrier is because they support tunneling and they are also planning to move to IPv6 without tunneling(4in6) when they roll out 5G on a larger roll out iirc.  MVNO's if you are on those will have to transition as well.  The manufacturers could support IPv6 with a firmware update, but of course they are not going to do it.  They'll make you buy another camera.

                                      • magenta4408073

                                        Okay, I hear that. But don't you think T-M support should mention this during the miles of trouble shooting for those loyal customers who didn't see the announcement 6 years ago?

                                          • tidbits

                                            magenta4408073 wrote:

                                             

                                            Okay, I hear that. But don't you think T-M support should mention this during the miles of trouble shooting for those loyal customers who didn't see the announcement 6 years ago?

                                            Well most call center techs are not tech savvy let alone know most inner workings of a network.  Most of them would get lost and probably couldn't pass a basic networking class.  I always "help" myself if I feel support will not be able to figure this one out.  It's the same with Apple reps(I know a few personally, and they complain about front end support all the time) couldn't tell people they only support IPv6 only all these years.  I remember these boards early on were flooded with why their camera broke when they got the newest iPhones before T-Mobile fully switched to IPv6.  I wish T-Mobile didn't archive their old forum.   had a lot of information that still would have helped people today.

                                            1 of 1 people found this helpful