Per Tmobile's terms and conditions prepaid service is non refundable.
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I may be a little confused. If they switched from Verizon prepaid to T-Mobile prepaid the prepaid account number is the cell phone number.
Now the information that Verizon requires may vary as to what it used to be. I don't remember if Verizon's prepaid account numbers were the actual accounts phone number or not it's been years since I had a Verizon prepaid plan.
also keep in mind that it can take two or three days for Verizon to fully Port over a prepaid or even postpaid account/number to another carrier.
Also worth mentioning is that most everybody when they Port over to T-Mobile as a new customer and keeping their previous number gets a temporary phone number until the port is actually complete.
I cannot say with certainty how a pre-activated Sim would work as it may not have the permanent ported number assigned to it and or it might do that after the temporary number is no longer needed that the permanent number is just a server-side AKA TMobile side switch change.
Hey, yes you are correct, He does do that exact function when it comes to prepaid, but the porting was taking forever and the Rep over the phone messed up my account number. It was weird because he could call out, but i couldn't receive calls on the sim card. I don't know how this happen? He also called twice and got the run around..
The prepaid department is horrible!!!
He said that he was unsatisfied with the service...
it sounds like you're doing a lot of work for your friend in this matter so I'm wondering if maybe T-Mobile reps maybe got your information from you if you called them and they used your number as reference to the account.
you say they messed up your account number but he was the one getting the service switched from Verizon to T-Mobile. So I'm guessing this was just a mistake of TMobile thinking you had something to do with the account when it was just you calling for your friend.
also unless I'm mistaken prepaid is a single line and you can't have more than one line on a prepaid account.
kind of sounds like your friend should have handled their account on their own and maybe you should not have intervened.
i did not call at all.. im just using my account basically to relay the information. I just wanted to know if somebody know...
Well without all of the detailed information to properly figure out "who's on first" I'm going to have to reiterate another user's comment that prepaid payments cannot be refunded on a prepaid plan.