Hey there, magenta5854352!
Let's see if we can figure out what's going on. What type of phone are you using? Can you also provide me a zip code of where this usually occurs? Lastly, how long has this been going on?
Thanks for getting me this info so I can hopefully get you answers!
The phone that I'm using is a NOKIA 6.1 (2018), zip code being 44124 (which has good coverage in most areas, I can be more specific if need be.) I can get all 3 bands at my house, but end up on Band 12 a lot of the time, I think it this has been going on for a while, but try to work around it.
Either way it is frustrating that this is a higher populated area and get really slow speeds.
Thanks for all the extra info, magenta5854352, it really helped out. From looking at the area, I see what you mean about the other frequencies being available and you're right -- it'd be much easier to have the option to select the band you'd like. At this time, the only way to do that is if your phone has the option to manually change bands. I don't see any additional towers being added within a 15 mile radius nor do I see any modernization going on within the next 60 days. I wish I could give you better news :/
Just swinging by to see if you still need help. If so, please take a look at the questions I posted a few days ago so I can get a better picture of the situation.