I am seeing way too many BOGO rejections in this community. I followed everything the store employee said to do and I recently got rejected for not having a qualifying device. I got 2 iPhone 8s!!!
Furthermore, the store manager keeps saying he'll escalate the issue for me. Yet he never follows up. Why promise your customers something and not deliver???? That's so bogus. I just want the rebate I was promised when doing everything the store said to do. It's been way over 12 weeks now. My own local store can't help me. Who can??
I know a BOGO plays a huge part in your decision to purchase a new device. We want to ensure you get the rebates and promotions you qualify for. Here on a community forum, we don't have the ability to pull up your account securely to see what happened. If you have a Facebook or Twitter account, I would recommend you use the links in my signature to message our T-Force team so they can do a full audit of what is going on here.
Manage your T-Mobile account