BOGO rejection


    I am seeing way too many BOGO rejections in this community.  I followed everything the store employee said to do and I recently got rejected for not having a qualifying device.  I got 2 iPhone 8s!!!


    Furthermore, the store manager keeps saying he'll escalate the issue for me.  Yet he never follows up.  Why promise your customers something and not deliver????  That's so bogus.  I just want the rebate I was promised when doing everything the store said to do.  It's been way over 12 weeks now.  My own local store can't help me.  Who can??

      All replies

      • tmo_chris

        Re: BOGO rejection

        Hey jquinto160 


        I know a BOGO plays a huge part in your decision to purchase a new device. We want to ensure you get the rebates and promotions you qualify for. Here on a community forum, we don't have the ability to pull up your account securely to see what happened. If you have a Facebook or Twitter account, I would recommend you use the links in my signature to message our T-Force team so they can do a full audit of what is going on here.