All replies

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  Re: I can't make phone calls.

  tmo_lauren Jul 18, 2018 11:42 AM (in response to treefish)

  • Member Since: Jul 14, 2011

  Hey there!

   

  Welcome to T-Mobile. Sorry to see it's not a seamless start, but lets see what we can do to help!

   

  Is this issue persisting? Have you tried a device restart? Are you able to connect to data?

   

  -Lauren
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    Re: I can't make phone calls.

    treefish Jul 18, 2018 1:12 PM (in response to tmo_lauren)

    • Member Since: Jul 16, 2018

    Yes, so far it has only been with phone calls. I have tried restarting, but I still have the same problem with calls ending immediately. My data, text and other services are working just fine.
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      Re: I can't make phone calls.

      tmo_lauren Jul 20, 2018 2:21 PM (in response to treefish)

      • Member Since: Jul 14, 2011

      Can you confirm what device are you using?

       

      Do you know what happens when someone calls you?

       

      -Lauren
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        Re: I can't make phone calls.

        treefish Jul 21, 2018 1:42 PM (in response to tmo_lauren)

        • Member Since: Jul 16, 2018

        Yes, I have a Samsumg Galaxy S7. Several coworkers and buddies have tried calling, but they have said that the call drops almost instantly.
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          Re: I can't make phone calls.

          tmo_mike_c Jul 23, 2018 11:25 AM (in response to treefish)

          • Member Since: Jun 25, 2012

          How many bars of signal do you have? Does this happen when any number calls you? Can you switch the phone to 2G only and see if the calls come through? I don't expect you to keep it on this setting, this is just a test to see if the issue is stemming from a certain band. Please let us know the results. Thanks.

          1 of 1 people found this helpful
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          Re: I can't make phone calls.

          tmo_amanda Jul 25, 2018 8:25 AM (in response to treefish)

          • Member Since: Oct 4, 2012

          Happy Wednesday, treefish! Have you had a chance to try out MC's suggestion of flipping your phone into 2G mode to see if you're able to connect to calls? If not, give that a shot and let us know how it goes.
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  Re: I can't make phone calls.

  treefish Jul 25, 2018 2:45 PM (in response to treefish)

  • Member Since: Jul 16, 2018

  Greetings, I apologize for the late response, but I recently had the chance to visit a nearby location and they were able to help me find the solution.

   

  From what I observed, he went into Settings->Connections->Mobile Networks and changed the preferred network from LTE/CDMA to LTE/GSM/UMTS. Since then I have been able to make and receive calls without any problems.

   

  I would like to thank you all for all the help and suggestions provided. I truly appreciate it! Thank you!
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    Re: I can't make phone calls.

    tmo_amanda Jul 26, 2018 10:32 AM (in response to treefish)

    • Member Since: Oct 4, 2012

    Awesome! Thanks a million for the update, treefish! I'm sure others will find your solution helpful.