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  Re: Why can't I forward my phone anymore?

  miket Jun 27, 2018 6:03 PM (in response to magenta5354294)

  • Member Since: Jul 16, 2011

  You can try doing it manually by entering your own GSM codes.   Here is one site that lists them:  GSM Feature Codes

  the code to forward calls is:  *21*numbertobeforwardedto#.  I always enter 1+tendigitnumber

  To "Unforward:  #21#

   

  What phone do you have - What plan?

  2 of 2 people found this helpful
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  Re: Why can't I forward my phone anymore?

  tmo_mike_c Jun 29, 2018 9:59 AM (in response to magenta5354294)

  • Member Since: Jun 25, 2012

  Hi there!

   

  miket asked some great questions and posted some awesome steps. Can you let us know if you still need some help? Thanks!
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  Re: Why can't I forward my phone anymore?

  tmo_chris Jul 2, 2018 10:20 AM (in response to magenta5354294)

  • Member Since: Nov 19, 2011

  Just checking in here to see how things are going. Please let us know if you need any additional help.
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  Re: Why can't I forward my phone anymore?

  tmo_amanda Jul 5, 2018 10:17 AM (in response to magenta5354294)

  • Member Since: Oct 4, 2012

  Hey, magenta5354294!

   

  Did the manual steps that miket passed along help? If not, please let us know what type of phone you're using.
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  Re: Why can't I forward my phone anymore?

  tmo_marissa Jul 7, 2018 5:48 AM (in response to magenta5354294)

  • Member Since: Sep 7, 2016

  Hey there! Hopefully we haven't heard back because you were able to use the steps provided!
  In case you're using an iOS device; we had a known issue with call forwarding towards the end of last month; but our engineering team believes they've resolved this! You can take a look at the pinned reply here: Call Forwarding iOS 11.4 Not Working for more info on how to move forward if you're using an Apple device and it's still not working. Thank you!