insurance non-return fee?

magenta5148590

    UNBELIEVABLE COMPANY!! I’ve been with t-mobile for over a year now, paying my monthly payments on time using autopay, never had a late day or issue. T-mobile and their insurance associates ripped me off!! I ordered a new phone in march under my insurance claims and was suppose to send out the broken phone. When I sent out the phone in march via UPS I look on my t-mobile account May 30th only to see I am being charged a 500$ non return fee for something I already returned? When I called in they said they never recieved the phone.. after constantly looking for phone by calling tmobile and UPS it was finally recovered only to get told by tmobile that there is a 90 day limit which i used up 3 days ago and was never informed of!! I told them to let me give them the phone they said no regardless i have to pay 500$ and to top that off they are keeping the phone blocked.. so I’m being charged 500$ for a phone that i do not want and cannot even work?? I hate this company and advise anyone to never use them!!!

      All replies

      • tmo_chris

        Re: insurance non-return fee?

        Oh my goodness! I am so sorry that you have had to go through so much trouble with your insurance return. It sounds like quite a bit has transpired since you first set up the claim and we would want to take a closer look at everything before we could determine the best solution. If you have a Facebook or Twitter account, please use the links in my signature to send our T-Force team a private message. They will be able to securely access your account and see a full history of what has happened so for.

        • tmo_mike_c

          Re: insurance non-return fee?

          Hi there!

           

          Have you taken a look at Chris's post? Our T-Force team is a really good resource for getting this checked out. Please reach out to them when you have the chance.

          • tmo_mike_c

            Re: insurance non-return fee?

            Hey again.

             

            It's super important that this is resolved for you. Can you let us know if you've reached out to our T-Force team for more help? Thanks.

            • unclefrostyy

              Re: insurance non-return fee?

              I had a very similar issue with Sprint. I had sprint for Two weeks not even before they started charging me For no reason so when I went to sprint they told me they would send the iPhone back and the plan would be canceled. i got a $200 bill every month for 6 months before they finally apologized and recovered the phone that “never left the home store“. Outrageousmay BS in my opinion. its not just T-Mobile (never had an issue with T-Mobile and I love them) however its the way these cell phone companies are, they all want our money

              • magenta6145861

                Re: insurance non-return fee?

                I have a big problem!And I need help with it!I had insurance on my phone by Assurant company.I broke screen on my phone,make a claim and Recieve box with new phone,later I put my old one to the same box and return it to Assurant company as I supposed to do!In a few weeks a receive a note that they get my return box but it was empty and sealed!Now they charged me 389$ for somebody else fault!I know that I return this phone and don’t want to pay this non-return fee.I was contacted to insurance company and T-mobile also!NOBODY WONT HELP ME!They just kick me from one company to another company and always different representatives!!!And I need to explain all situation always hundreds times!!!It been in May and still no resolved!!!Now they blocked my service for this fee!Alsothats not fair that they cut me off from my service at T-mobile for Insurance problem!So I don’t know how to protect myself from this scam!!!!ASSURANT AWFUL COMPANY AND T-mobile will loose all their customers just because of this crap!