All replies

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  Re: How to access Familywhere from an IPad?

  tmo_amanda Jun 12, 2018 10:57 AM (in response to magenta5170478)

  • Member Since: Oct 4, 2012

  Hey, magenta5170478!

   

  Welcome to our Support Community! Accessing FamilyWhere should be super simple. Have you tried these steps: T-Mobile FamilyWhere app? `If so, this may be a permission based issue. Are you the primary account holder?
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    Re: How to access Familywhere from an IPad?

    magenta5170478 Jun 12, 2018 12:03 PM (in response to tmo_amanda)

    • Member Since: Jun 10, 2018

    Yes. I am the account owner

     

    Sent from my iPhone
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      Re: How to access Familywhere from an IPad?

      tmo_amanda Jun 15, 2018 9:18 AM (in response to magenta5170478)

      • Member Since: Oct 4, 2012

      Thank you for getting back to me, magenta5170478! Are you able to successfully access FamilyWhere on your phone? If so, we need to take a closer look at this to see why you aren't able to access it on your iPad. You'll want to get in touch with us by speaking with Customer Care via 611 or T-Force via Facebook/Twitter.
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        Re: How to access Familywhere from an IPad?

        tmo_lauren Jun 18, 2018 3:48 PM (in response to tmo_amanda)

        • Member Since: Jul 14, 2011

        Just wanted to check in again and see your success at accessing FamilyWhere from your device as Amanda asked!

         

        -Lauren
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          Re: How to access Familywhere from an IPad?

          tmo_lauren Jun 20, 2018 5:47 PM (in response to tmo_lauren)

          • Member Since: Jul 14, 2011

          Just checking in again!

           

          -Lauren
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            Re: How to access Familywhere from an IPad?

            tmo_lauren Jun 22, 2018 3:27 PM (in response to tmo_lauren)

            • Member Since: Jul 14, 2011

            Just wanted to check in once more!

             

            -Lauren