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  Re: Device paid off but with past due fees?

  smplyunprdctble Jun 1, 2018 12:28 PM (in response to magenta5086159)

  • Member Since: Jul 15, 2011

  Unlock your mobile wireless device

   

  Says your account must be in good standing to request an unlock code.  Doesn't matter if your device is paid off.  You cannot be past due.

  1 of 1 people found this helpful
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    Re: Device paid off but with past due fees?

    magenta5086159 Jun 1, 2018 1:00 PM (in response to smplyunprdctble)

    • Member Since: Jun 1, 2018

    I understand that however I believe it is unfair since if i pay the phone then its mine also I lost my job because i have anger issues and i am bipolar i havent worked in over a month I mean I am not trying to be unrealistic I know i owe the money but i am having a hard time. I have been paying this for almost 2 years now.
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      Re: Device paid off but with past due fees?

      tmo_lauren Jun 1, 2018 2:57 PM (in response to magenta5086159)

      • Member Since: Jul 14, 2011

      Hey there!

       

      Once your bill is current you will be able to file for an unlock so long as you meet the other requirements, but having your bill current is a requirement!

       

      -Lauren
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    Re: Device paid off but with past due fees?

    magenta5086159 Jun 1, 2018 1:06 PM (in response to smplyunprdctble)

    • Member Since: Jun 1, 2018

    Unlock eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE

    • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
    • If the device is financed using T-Mobile’s Equipment Installment Plan (EIP) ,or if it's leased through JUMP! On Demand™, all payments must be satisfied and the device must be paid in full unless otherwise specified.
    • If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account must have migrated to Simple Choice no contract rate plan.

    1 of 1 people found this helpful
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      Re: Device paid off but with past due fees?

      magenta5086159 Jun 1, 2018 1:07 PM (in response to magenta5086159)

      • Member Since: Jun 1, 2018

      I have met all three of those
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      Re: Device paid off but with past due fees?

      smplyunprdctble Jun 1, 2018 1:18 PM (in response to magenta5086159)

      • Member Since: Jul 15, 2011

      Read the entire document

       

      Unlock requirements

      We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.

       

      Device eligibility is determined as follows:

      • The device must be a T-Mobile device.
      • The device must not be reported to T-Mobile as lost, stolen, or blocked.
      • The account associated with the device must not be canceled, and be in good standing.
      • You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
      • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
      • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

      As the bold line says, your account must be in good standing.

      1 of 1 people found this helpful
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        Re: Device paid off but with past due fees?

        magenta5979450 Aug 26, 2018 11:59 PM (in response to smplyunprdctble)

        • Member Since: Aug 26, 2018

        smplyunprdctble

         

        So I have read the whole doc and it appears you have. So explain away the contradiction in it about u locking phones on cancelled accounts.

         

        Since you like to call people out and such

         

        Unlock requirements

        We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.

         

        Device eligibility is determined as follows:

        • The device must be a T-Mobile device.
        • The device must not be reported to T-Mobile as lost, stolen, or blocked.
        • The account associated with the device must not be canceled, and be in good standing.
        • You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
        • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
        • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

         

        Unlock eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE

        • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
        • If the device is financed using T-Mobile’s Equipment Installment Plan (EIP) ,or if it's leased through JUMP! On Demand™, all payments must be satisfied and the device must be paid in full unless otherwise specified.
        • If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account must have migrated to Simple Choice no contract rate plan.
        • If the device is associated with a canceled account, the account balance must be zero, including all pending charges
        • 

          Re: Device paid off but with past due fees?

          tidbits Aug 27, 2018 12:08 AM (in response to magenta5979450)

          • Member Since: Jul 15, 2011

          magenta5979450 wrote:

           

          smplyunprdctble

           

          So I have read the whole doc and it appears you have. So explain away the contradiction in it about u locking phones on cancelled accounts.

           

          Since you like to call people out and such

           

          Unlock requirements

          We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.

           

          Device eligibility is determined as follows:

          • The device must be a T-Mobile device.
          • The device must not be reported to T-Mobile as lost, stolen, or blocked.
          • The account associated with the device must not be canceled, and be in good standing.
          • You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
          • The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
          • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

           

          Unlock eligibility for phones, tablets, and mobile Internet devices on Postpaid plans like T-Mobile ONE

          • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
          • If the device is financed using T-Mobile’s Equipment Installment Plan (EIP) ,or if it's leased through JUMP! On Demand™, all payments must be satisfied and the device must be paid in full unless otherwise specified.
          • If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account must have migrated to Simple Choice no contract rate plan.
          • If the device is associated with a canceled account, the account balance must be zero, including all pending charges

          Bold and underlined.  You need to be current without a past due amount.