All replies

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  Re: Autopay eligibility

  tmo_lauren May 16, 2018 9:35 PM (in response to dohque)

  • Member Since: Jul 14, 2011

  Hey there!

   

  Do you know what account type you have? If you can provide account type and rate plan, we can better take a look!

   

  -Lauren
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    Re: Autopay eligibility

    dohque May 18, 2018 5:54 AM (in response to tmo_lauren)

    • Member Since: May 12, 2018

    Not really sure what you mean as "account type and rate plan".

    Here what I've found in My T-Mobile:

     

     

    Simple Choice Promo $100.00

     

    Unlimited 4G LTE smartphone data

    Unlimited Talk & Text

    2 lines included $40 per additional line

     

    SCNC FAM UnlTT+D 2lines incl.

     

     

    If this is not what we are looking for let me know where can figure out my account type and rate plan.

     

    $100.00
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      Re: Autopay eligibility

      tmo_lauren May 18, 2018 6:35 AM (in response to dohque)

      • Member Since: Jul 14, 2011

      Hmm.

       

      Looking at that rate plan, you should be eligible for autopay.

       

      Have you had any issues with autopay rejecting in the past for whatever reason?

       

      -Lauren
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        Re: Autopay eligibility

        dohque May 18, 2018 9:33 AM (in response to tmo_lauren)

        • Member Since: May 12, 2018

        It never worked for me and I never had time to solve that with customer support.
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      Re: Autopay eligibility

      tmo_mike_c May 21, 2018 11:41 AM (in response to dohque)

      • Member Since: Jun 25, 2012

      Did you sign up for a No Credit Check account? If so, you wouldn't be eligible for our AutoPay option. If that's not the case, then you'll definitely wanna reach out to our Care team when you get the chance.

      1 of 1 people found this helpful
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        Re: Autopay eligibility

        tmo_lauren May 23, 2018 12:06 PM (in response to tmo_mike_c)

        • Member Since: Jul 14, 2011

        Just wanted to check in again to see if you possibly are on a no credit check account!

         

        -Lauren
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  Re: Autopay eligibility

  tmo_mike_c May 23, 2018 12:05 PM (in response to dohque)

  • Member Since: Jun 25, 2012

  Hi again.

   

  Just wanted to see if this was taken care of. Please let us know.
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  Re: Autopay eligibility

  dohque May 23, 2018 6:13 PM (in response to dohque)

  • Member Since: May 12, 2018

  I think I'm on a no credit check account and this is a reason why account is not eligible for AutoPay.

  Is there a way I can stay with same or similar plan but get AutoPay?
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    Re: Autopay eligibility

    tmo_marissa May 25, 2018 9:34 AM (in response to dohque)

    • Member Since: Sep 7, 2016

    Hey, dohque! Sorry for the delay here -- if you're sticking with a No Credit Check option, then there isn't a way to use AutoPay through T-Mobile. However, you can try reaching out to your financial institution and see if they have an automated bill pay system! There are some third party services that you can use to schedule bill payments, too -- I just don't know which ones work with T-Mobile, so you'd need to do a little research. If you find one you like, please come back and let us know -- other users might benefit from the tip!